Part-Time Retail Sales Associate

Northampton, Massachusetts, United States

Friday through Sunday availability is required.

118 Conz St, Northampton, MA 01060

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

• Utilize upselling and cross‑selling techniques to increase sales
• Meet or exceed individual and team sales targets
• Stay informed about current promotions, sales, and programs to inform customers effectively

• Greet and assist customers, ensuring a positive shopping experience
• Provide detailed product information and recommendations
• Handle customer inquiries, complaints, and returns professionally
• Retrieve patient information from the Medical Marijuana Use Registry and maintain confidential, HIPAA‑compliant paperwork
• Package pre‑orders efficiently and accurately for reserve‑ahead pickups
• Obtain appropriate documentation from each patient at delivery, ensuring validity of identification and registration with Medical Marijuana Use
• Deliver products to customers in the store or via home delivery

• Operate POS and any auxiliary sales systems, handling transactions accurately
• Maintain a clean, organized, and well‑stocked sales floor
• Assist with inventory management, including receiving and stocking merchandise
• Set up and dismantle promotional displays and visual merchandising
• Follow all state regulations pertaining to certified cannabis retailers
• Perform other duties as assigned

• Maintain accurate records of sales and customer interactions
• Ensure compliance with HIPAA and other regulatory requirements
• Follow loss prevention guidelines and monitor for suspicious activity

• Age 21 or over (Industry Requirement)
• High School Diploma or equivalent (Industry Requirement)
• Valid Government‑Issued Photo  (Industry Requirement)
• 1 year of experience in retail or a related customer service role
• Proficiency in operating POS systems and handling transactions
• Strong communication and organizational skills
• Ability to manage multiple tasks and resolve issues promptly

Class D Driver’s License (Massachusetts) / Class E Driver’s License (Florida)

Must present a current DMV printout with none of the following violations:

• Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
• Two or more other moving violations and one at‑fault accident in the last three years
• Two or more fault accidents in the last three years with no moving violations
• No more than 3 moving violations or chargeable accidents in the past

• Experience in the cannabis industry
• Familiarity with inventory management systems
• Ability to speak another language to assist guests

• Remain in a stationary position (sit or stand) for prolonged periods during the shift
• Assist with lifting stock and materials
• Retrieve product or material in the store throughout the shift
• Remain in a seated position inside the vehicle for extended periods
• Lift heavy items to load (50 or more lbs.) onto vehicle
• Work in a fast‑paced retail environment
• Bend in repetitive motion
• Self‑motivated and capable of working without micro‑management
• Adaptable to fast‑changing industry needs
• Collaborate effectively with team members
• Think creatively to find non‑traditional solutions

• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Pet Insurance
• Tuition Reimbursement Programs
• Consistent, reliable benefits; full medical…