Front Desk Agent

The historic Hotel Northampton is seeking a friendly, organized, and customer-focused Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process. Your role will be essential in leaving a lasting positive impression and meeting the needs of our diverse clientele.

• Provide a warm welcome to guests upon arrival and assist them throughout their stay. Address inquiries, concerns, and special requests with a positive attitude and professionalism.
• Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information, room assignments, and billing procedures.
• Handle reservation requests via phone, email, and in-person, updating the property management system as needed and ensuring the availability of rooms.
• Process payments, handle cash, and maintain accurate financial records, including invoice distribution.
• Maintain effective communication with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly.
• Offer guests details about the hotel amenities, local attractions, and services to enhance their stay.
• Address and resolve guest complaints or issues efficiently, ensuring a satisfactory experience.
• Record Keeping:
  Maintain an organized front desk area, including filing guest information, reports, and other essential documentation.
• Adhere to all safety and emergency procedures and policies to ensure the safety and security of all guests and team members.

• Previous experience in a customer service role, preferably in hospitality or a front desk position.
• Proficient in using property management systems, (Fosse and Opera Preferred) and standard office software (Microsoft Office, email applications).
• Strong communication and interpersonal skills, with the ability to maintain a positive demeanor in high-pressure situations.
• Excellent organizational and multitasking abilities, with attention to detail.
• Availability to work flexible hours, including nights, weekends, and holidays.

Education:

High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts
• Opportunities for career advancement

Interested candidates should submit their resume and a cover letter. We look forward to welcoming a new Front Desk Agent to our dedicated team!

The Hotel Northampton and the Fairfield Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.