Integrated Services Manager, Northampton

Integrated Services Manager, Northampton

Join the Integrated Services Manager role at Clinical & Support Options, Inc.

CSO is seeking an Integrated Services Manager for our CBHC Clinic in Northampton. This clinician will be part of our management team and assist clients in their journey in connecting to supports and services that best match their unique needs. The role ensures full integration of CSO services for individual clients, including conducting initial intake assessments and triaging appropriately.

• Conduct intake assessments for all service calls (including walk-ins) from referrals and consumers in all programs, including Outpatient, Family Support and Crisis/Respite
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining a deep knowledge of all CSO programs and referral sources
• Follow all CSO intake procedures and preliminary assessment of client need
• Schedule family assessment or other program appointments as appropriate
• Collaborate with other clinical/program staff as needed on service requests
• Perform Bridge Consults on an outreach basis for clients being discharged from the hospital or other outreach setting as needed
• Conduct “transition” visits with clients in need of support prior to a scheduled CSO program visit
• Stay informed about payor requirements and managed care plans
• Handle inquiries about authorized treatment and benefit plans
• Discharge client-closed at intake
• Act as liaison between CSO and community agencies and groups as appropriate

• Clinical master’s degree
• Independent clinical license (preferred)
• Previous experience in behavioral health (preferred)
• Valid driver’s license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

• Positive – maintaining resiliency and focusing on solutions
• Respectful – collaborating and effectively communicating
• Insightful – demonstrating self-awareness and effective priority setting
• Conscientious – taking accountability and applying feedback

Competitive salaries, full health and dental coverage, free CEUs for in‑house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we’re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi‑disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you’ll find a flexible and supportive work environment that encourages collaboration and growth.

CSO was voted a “Healthcare Industry Top Workplace” in 2023, 2024 & 2025. We are the fastest‑growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work.

CSO offers training in Trauma‑Informed Care, Motivational Interviewing, Mindfulness Skills, and more.

EOE/AA