Customer Care Advisor: Complaints & Resolution

A vehicle financing company in Northampton is seeking a Customer Care Associate to handle and resolve customer complaints effectively. The role involves identifying complaints, investigating them using available resources, and ensuring excellent customer service throughout the complaint lifecycle. The ideal candidate will have strong communication and organizational skills, and will work 36 hours per week with some Saturday shifts. The company offers a supportive environment and a range of benefits including a pension scheme, private medical insurance, and a discretionary bonus.
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