Key Account Manager

OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month. Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries. Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres.

As our clients’ single source partner for infor

This is an exciting role to join a hard-working and professional Commercial team within a fast-paced environment. This position has accountability for leading and directing account management and client relationships across UK and the group where the need arises. This position has responsibility for a book of business (BOB), at least one of which will have or be expected to produce an annual revenue (across the whole OASIS Group) of just under €50,000.

You will manage multiple accounts that meet these criteria defined by clients of both scale and opportunity although all clients are in scope for discussion and management as required. Visibility in the workplace is a critical aspect and time spent at company locations with team members is a requirement.

• Sufficiency of sales pipeline to deliver planned growth.
• Client retention (of the accounts assigned a named account manager).
• Application and client acceptance of price increases at or above the rates included in our budget plan.

• May lead marketing campaigns to target additional customers of a similar type or operating under an existing framework agreement.
• Implement annual PI in line with both group and contract expectations.
• Negotiation of project or service work orders or contract extensions.
• Build strong relationships with clients to understand their journey.
• Full Salesforce and sales excellence compliance.
• Review BOB, highlight revenue leakage and liaise with client to correct.
• Produce Key Account Plans to maximise growth and journey of client.
• Support the Chief Revenue Officer in achieving top line growth and profitability targets through strong client relationships across current client base.
• Ensuring strong knowledge of products and solutions as well as market changes.
• Managing the performance and activities through defined KPIs of all clients in BOB.
• Assume responsibility for meeting predefined strategic KPI targets. Monitor and measure performance against targets.
• Actively monitor and manage DSO across existing account portfolio to reduce debtor days under 45 for the group.
• Conducting research and analysis in order to manage performance levels against market developments and corporate objectives.
• Developing, managing, and nurturing existing business partnerships and accounts to foster the companies positioning thus increasing volume and profit goals.
• Build senior level relationships across the client base, nurturing long term partnerships and understanding of client needs.
• Develop an information governance framework through strong industry and regulatory understanding.
• Delivering effective pre and post evaluation of key strategic activities.
• Development of a best-in‑class client experience including regular meetings and feedback, driving best practice.
• Strengthen and manage customer relationships at all appropriate levels, including overseeing all customer activities.
• Accountable for ensuring an optimum plan of delivery is in place with all customers for innovation.
• Actively manage and report on client surveys, outcomes and remediation.
• Ensuring to deploy all client objectives and goals across the company.
• Managing the performance and activities of the business against client SLA’s.
• Creation of the best-in‑class services industry within this sector.
• Competitor activity – understand who is doing what in the marketplace.
• New product needs – inform the future needs for clients.
• New revenue streams and opportunities to be identified for plans to be developed and implemented.
• Comply with all company policies and all relevant data protection legislation to ensure our clients and team members’…