FOH Supervisor

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth and honesty, all with the goal of Making People Happy.

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead‑Inn development program.
• Take the time you need to rest and recharge;
  Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same‑day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (…that’s tips to me and you).
• Contribute to a company that gives back through our Give‑inn back scheme.
• Join an award‑winning team recognised as the Best Pub Employer xen Publican Awards.

Once the police station of this vibrant market town, our historic Georgian building is now a cosy country pub with rooms, nestled in the heart of Northallerton. A welcoming spot for locals and visitors alike, it offers a warm atmosphere where families and dogs are always welcome.

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistantềm Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast‑paced environment, have a passion for customer service and are committed to delivering exceptional experiences, we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan’s video to learn more about our front‑of‑house roles.

* Age‑related pay rates apply for Under 21s.*