Customer Services Assistant; Estates

Estates Customer Services Assistant

Location
:
Headquarters, Northallerton. There will also be an opportunity for you to work remotely from your home address in line with hybrid working arrangements.

Contract: Temporary Maternity Cover, with the possibility of extension or permanency

Hours: Part-time, 22.5 hours per week over Monday/Tuesday/Wednesday

Salary
:
Grade 2-3, £24,747-£26,703

Closing Date
: 9am 26th January 2026

Do you have excellent customer service, problem solving and interpersonal skills? Are you client and outcome focused with a drive to meet client needs in a proactive and effective way?

We are looking for a Customer Services Assistant to join our Estates and Sustainability Team where you will be responsible for ensuring that our support and services are timely, fit for purpose and measurable, and retain a focus on positive outcomes for our clients in delivering services to the public.

As a Customer Service Assistant, you will be the initial point of contact for all Estates-related enquiries. You’ll manage the helpdesk, log and track requests, and ensure issues are escalated and resolved promptly. Your role will be central to maintaining excellent service standards, supporting estate management activities, and ensuring accurate record keeping.

You’ll handle enquiries across multiple platforms, contribute to a positive team environment, and help develop administrative and financial processes that support a high‑quality, value‑for‑money service.

• Supporting the Estates and Sustainability Team by providing a first point of contact from internal and external clients.
• Handling customer and colleague enquiries ensuring that the service is delivered in line with specific targeted customer service levels, and health and safety standards and legislation.
• Ensuring that quality and value for money are considered in supporting the management of the estate.
• Investigating, collating, presenting, reporting on, and maintaining service desk information.
• Using and developing administrative and financial processes and procedures.

• Be confident and experienced in using various IT systems including Microsoft Office.
• Be adaptable and resourceful.
• Have excellent customer service skills.
• Be able to multi-task and deliver an exceptional administrative service.
• Have a keen eye for detail.
• Enjoy working within a team and in providing the very best service to clients.

Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.

We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:

• Local Government Pension Scheme– secure and competitive retirement planning
• Salary Sacrifice Car Scheme– access to affordable vehicle leasing options
• Generous Annual Leave– 24 days rising to 30 with length of service, plus bank holidays
• Blue Light Discount– enjoy savings at major retailers and services
• Flexi-Time for Staff Roles– tailor your working hours to suit your lifestyle while meeting team objectives
• Access to Trade Union Membership– opportunity to join UNISON
• Inclusion & Diversity Networks– connect with colleagues and contribute to a culture of belonging
• Health & Wellbeing Services– access to resources that support your physical and mental health

• You must have the right to work in the UK, with no restrictions on your employment
• Internal applicants must have successfully completed their probation period
• Meet residency requirements for vetting:
  • RV Level Vetting– minimum 3 years UK residency

North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working…