Well Officer

Living Well Officer

Location: Rebecca House, North Walsham
Contract: Temporary for 18 months, 37 hours per week
Salary: £26,403 to £28,142 per annum
Grade: E

The Living Well Officer is a customer‑focused role that provides full‑range administrative and support services to the Operational Teams and the service users they support. Key duties include:

• First point of contact for stakeholders, partners and customers – excellent communication skills required.
• Sourcing grants, arranging community activities, booking respite, and minuting meetings.
• Supporting protection of property requirements under the Care Act and paying invoices.
• Answering phones, organising food parcels and maintaining a list of local resources for practitioners.
• Making visits to support the operational team – requires driving and access to a car.
• Managing competing priorities to support the Living Well model of independence, resilience and wellbeing.

• Excellent communication and customer service skills.
• Driving licence and access to a car.
• Ability to work in a hybrid model (some time from home, some from the office).
• A self‑motivated, positive attitude with a "can‑do" approach and commitment to high‑quality support.
• Full induction programme and ongoing training provided; opportunities for career development.

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities – flexi‑time, part‑time, remote and hybrid working dependent on role and business need
• Financial benefits such as:
  • Norfolk Rewards – employee discount programme for groceries, clothing, holidays and more
  • A Blue Light card for Fire Service and Social Care workers
  • Relocation expenses (where applicable)
  • An advance of expenses for work travel
  • Local Government Pension Scheme with generous employer contribution, life assurance, death‑in‑service payments and dependants pensions
  • Tax‑efficient ways to boost pension and purchase new bikes
  • Access to a tax‑efficient car lease scheme for greener travel with the option to lease a brand‑new ultra‑low‑emission vehicle (subject to eligibility)
  • A payment for successful employee referrals to hard‑to‑fill positions

For an informal discussion regarding this vacancy, please contact Evie Bartram, Assistant Business Manager on

Recruitment details:
Redeployment closing date: 14 January 2026
All other applicants closing date: 21 January 2026