Client Navigator

Job Title
:
Client Navigator

Location
:
Sechelt – In-Office

Employment Type
:
Full‑Time, 4‑month term with possibility of extension (35 hr/week)

Compensation
: $28.06 – $29.66 per hour

Since 1974, Sunshine Coast Community Services Society has been at the heart of creating positive change for people on the Sunshine Coast. With a legacy built on care, dedication, and adaptability, we proudly offer over 30 impactful programs across the region. work spans four vital areas:
Community Action and Engagement, Together Against Violence, Child and Family Counselling, and Family, Youth, and Children’s Services.

Guided by our core values—social justice, interdependence, diversity, compassion, and respect—we are driven to empower individuals and strengthen our community. We’re seeking passionate, values‑driven individuals who want to make a real difference in the lives of others. If that sounds like you, join us and be part of our meaningful journey!

As the Client Navigator, you’ll be on the front line at SCCSS, serving as a vital hub that connects walk‑in clients and phone inquiries to the information, resources, and referrals they need. You’ll use a strengths‑based approach to build trusting relationships that break down barriers to service, providing assessment, solution‑focused support, advocacy, and hands‑on assistance. In this role, you’ll be the go‑to resource for both participants and staff, helping people navigate available services and community connections.

While this is not an emergency service or case management position, you’ll provide crisis support when situations arise. You will also manage the Keeping People Housed Program, helping individuals stabilize their rental housing during unexpected short‑term financial challenges. This position reports to the Lead – Volunteer Program and Navigation Service.

• Engage clients through strengths‑based, solution‑focused conversations that remove barriers to accessing services.
• Apply risk reduction and crisis intervention skills, including de‑escalation techniques, to maintain a safe environment for everyone.
• Guide participants through the Complaints/Conflict Resolution process with information and support.

• Build and maintain a comprehensive inventory of organizational resources, making it easy for staff to share skills, expertise, and equipment.
• Act as SCCSS’s central information source, keeping staff and volunteers updated on internal services, community resources, and available programs.
• Track emerging service needs and gaps in the community to help SCCSS stay responsive.
• Create and update a database of key services and resources, complete with borrowing processes and systems to link needs with the right programs.
• Gather monthly updates on relevant resources, services, and active groups both within SCCSS and across the community.
• Develop and maintain an annual Asset Map of SCCSS services.

• Lead and organize presentations for the public and stakeholders to strengthen community relationships.
• Develop strong partnerships with related services including income assistance, mental health and addiction services, and Open Door programs.
• Manage the Keeping People Housed Program.
• Operate the program according to established procedures, helping people maintain housing stability during financial challenges.

• Co‑facilitate bi‑annual de‑escalation training for staff.
• Uphold confidentiality standards, ensuring signed consent before acting on behalf of participants.
• Maintain thorough documentation of all participant encounters according to SCCSS standards.
• Support program development by helping establish accountability mechanisms, outcomes, logic models, and evaluation processes.
• Contribute to program reports, statistics collection, and maintenance of relevant documents.

• Support SCCSS’s mission, vision, and values through participation in organization‑wide initiatives.
• Maintain ongoing compliance with accreditation standards and CARF requirements.
• Assist with other duties as needed to support efficient operations.