Program Assistant Mental Wellness and Substance Use

Program Assistant Mental Wellness and Substance Use Company

The swiya of the shíshálh people lies between Queens Reach in Jervis Inlet and Howe Sound on the south coast of British Columbia. Historically there were four main settlements at kalpilin (Pender Harbour), ts’unay (Deserted Bay), xenichen (Jervis Inlet) and tewankw near Porpoise Bay. shíshálh Nation is committed to innovation in program and service delivery designed to assist our members and community to achieve greater independence, wellness and self-sufficiency.

Foundational to our shared work is the protection, promotion and practice of shíshálh culture, language and laws within our swiya.

Reporting to the Social Development Manager, the Program Assistant works alongside and receives day-to-day work directions from the Outreach and Activity Coordinator for MWSU. The Program Assistant also receives work direction from the Social Workers (MWSU and Complex Care) for higher-level guidance regarding client care plans and specific support requests. Client support strategies must align with established client care plans.

• Provide administrative support for the peer volunteer program, including communication assistance, volunteer scheduling, hours tracking, and financial requests.
• Support logistical needs for MWSU events and activities, including facility bookings, child‑minding coordination, purchase orders, supply shopping, and event/meeting setup and cleanup.
• Assist with community outreach and safety support through home/site visits alongside MWSU staff.
• Arrange or provide transportation as needed for clients, including ride arrangements, vehicle bookings, and ferry bookings.
• Assist with outreach and communication efforts, such as preparing posters and disseminating accurate information under guidance.
• Support outreach to individuals who use drugs/alcohol and their families, accompanying MWSU staff in various settings.
• Utilize databases for accurate client progress tracking and confidential record keeping (if requested).
• Assist with budget implementation, volunteer and staff scheduling, payment requests, and preparation of informational materials and reports (if requested).
• Perform other administrative and professional duties related to the shíshálh Nation's operation as required.
• Maintain confidentiality in accordance with policy guidelines.
• Establish and maintain positive working relationships with professionals and colleagues, prioritizing inclusion and empowerment for those with mental health and substance use challenges.
• Utilize appropriate technology, tools, and methods for effective interpersonal communication.
• Perform all other tasks within the scope of the position.

• Six (6) months of experience in a related field (supportive housing, health and social services, etc.) or equivalent education and experience.
• Frontline or lived experience supporting others with Mental Wellness and Substance Use issues is an asset.
• Excellent verbal and written communication skills. Communicates effectively and sensitively with clients from diverse backgrounds. Conflict resolution training or experience is preferred.
• Previous experience working on harm reduction initiatives.
• Analytical skills, sound judgement and decision‑making skills are required to assess situations and determine the best possible outcomes.
• Proficient in the use of MS Office programs with advanced knowledge of Excel and strong database skills.
• Knowledge and understanding of residential schools/colonial practices and the enduring intergenerational impacts.
• Experience working in a First Nations government or other Indigenous‑led organization is preferable.
• Knowledge of shíshálh culture and community members is an asset.
• Mandatory confidentiality is a condition of employment for all staff of the Nation. Failure to comply will result in dismissal. Employees are expected to follow all guidelines harmoniously and cooperatively, creating a team approach in their duties for the Nation’s future success.
• Valid Driver's License;
  Valid First Aid Certification (or willing to acquire);
  Valid Food Safe (or willing to acquire).
• An acceptable Criminal Record Check.