Store Manager - Park Royal
Job in
West Vancouver, North Vancouver, BC, Canada
Listing for:
Lush
Full Time, Part Time
position
Listed on 2026-01-31
Job specializations:
-
Retail
Retail & Store Manager
-
Management
Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 58200 CAD Yearly
CAD
58200.00
YEAR
Job Description & How to Apply Below
Location: West VancouverPosition: Store Manager (40 hours weekly) #jobsatLUSH
Salary: $58,200
Interview Plan
Ever wondered what it’s like behind the bubbles? #lushcareers
Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our .
We
Offer:
A fun and funky store atmosphere where individualism is encouragedA 50% discount off all our products to keep you smelling and feeling freshAn unconventional retail structure to support your entrepreneurial spiritThe opportunity for growth as Lush loves to promote from withinStore Manager
As a Store Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
The Shop Manager supports the Lush retail business and reports to their Market Leader; as Shop Manager you are responsible for managing budgets and exceeding sales while creating an environment for strong customer experience, staff experience and operational excellence. You own your development: assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities.
Responsibilities:
Sales & Customer
Experience:
Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals.Team Leadership:
Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates.Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging.Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns.Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers.Operational Excellence:
Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget.Stock and Inventory:
Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the…
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