Thrift Store Program Assistant

Job Title: Thrift Store Program Assistant

Location: Gibsons, BC

Employment Type: 6-month term; part-time (7 hours per week) with additional hours for vacation coverage

Compensation: $27.13 – $28.63 per hour

Position end date: June 30, 2026

Since 1974, Sunshine Coast Community Services Society has been at the heart of creating positive change for people on the Sunshine Coast. With a legacy built on care, dedication, and adaptability, we proudly offer over 30 impactful programs across the region. Our work spans four vital areas:
Community Action and Engagement, Together Against Violence, Child and Family Counselling, and Family, Youth, and Children’s Services. Guided by our core values—social justice, interdependence, diversity, compassion, and respect—we are driven to empower individuals and strengthen our community. We’re seeking passionate, values-driven individuals who want to make a real difference in the lives of others. If that sounds like you, join us and be part of our meaningful journey!

The Thrift Store Assistant supports the day-to-day operations of the SCCSS Thrift Store and helps create a warm, welcoming, and inclusive retail environment for customers, donors, clients, and volunteers. This role plays a key part in ensuring smooth store operations and positive customer experiences. The position reports to the Lead – Volunteer Program and Navigation Services.

• Operate the till; receive and process cash, debit, and credit transactions
• Provide exceptional customer service; assist customers in locating items and answering inquiries
• Support creative merchandising, inventory rotation, and store presentation
• Assist with daily cash-in and cash-out procedures
• Engage, support, and collaborate with volunteers to build a positive team environment
• Receive, organize, and sort incoming donations
• Support online sales processes and general store operations
• Identify recyclable materials and contribute to environmentally responsible practices
• Perform general store duties that contribute to smooth and efficient operations
• Demonstrate excellent service and professionalism when assisting customers and donors
• Perform other related duties as required

• Experience in retail, customer service, or sales, with a strong customer-service–focused mindset
• Secondary school education (Grade 12 completion or equivalent is required)
• A genuine interest in working with volunteers and creating a positive team dynamic
• Knowledge of (or willingness to learn about) non-profits, social enterprise, and recycling/upcycling
• Strong communication and organizational skills
• Willingness to learn, be creative, and adapt to changing situations
• Ability to multitask and manage priorities in a fast-paced environment
• Knowledge of universal safety precautions
• Ability to maintain an inclusive, non-judgmental, and welcoming approach to all visitors, volunteers, and staff
• Strong problem-solving skills and a collaborative approach to supporting customers and volunteers

• Competitive and Transparent Compensation:
  We value fairness and clarity in our wages.
• Wellness and Flexibility:
  Receive special leave annually for wellness, personal needs, and more.
• Community Impact:
  Be part of meaningful work that makes a real difference.
• Team Connection:
  Participate in our annual Off-Site Team Building Day with fun, engaging activities that foster collaboration and connection.

• Successful completion of a Criminal Record Check (CRC) for working with vulnerable populations
• Ability to lift and carry items up to 50 lbs
• Ability to perform frequent physical activities, including standing, walking, bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and repetitive hand motions
• Comfortable working in a busy retail environment
• Ability to work independently with minimal supervision

Please include your resume as a part of your application.

We are committed to ensuring our application process is accessible to all candidates. If you require accommodations during any part of the application process, please contact

"We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."