Senior Marine Service Manager

Overview

Lead the Fleet. Ignite High Performance. Set the Standard.

Are you a hands-on leader passionate about high-performance yachting and technical excellence? Our valued client, Ignition Marine, is seeking a Senior Marine Service Manager to take the helm of our service operations and drive quality across our expanding fleet. In this dynamic role, you’ll orchestrate complex yacht maintenance, refits, and repairs while mentoring a diverse team of technicians and advisors. You will be at the forefront of a knowledge-edge marine company, advancing world-class service standards for vessels ranging from runabouts to superyachts.

Ignition Marine is an ISO 9001-accredited marine solutions provider based in North Vancouver that delivers comprehensive services for vessels ranging from recreational to commercial ships. Acting as a premier "Pacific Northwest Marine Centre," the company specializes in yacht sales and brokerage while operating a full-service technical department that handles mechanical engine repairs, electrical systems, structural fibreglass fabrication, and complete vessel refits.

The broad scope of expertise extends to specialized offerings such as marine repowering, insurance claim repairs, professional skipper services, and canvas fabrication, all supported by a team of certified marine engineers and technicians focused on high-performance quality control.

As a “working manager” with boots on the ground, you will oversee the full scope of the service department and technical operations. You are the bridge between technical execution and client satisfaction. Specific responsibilities include:

• Operational Command:
  Oversee day-to-day service activities, ensuring every job—from engine repowers to complex insurance claims—meets rigorous quality control checks.
• Team Leadership:
  Lead, mentor, and support service supervisors, estimators, technicians, and project coordinators. You will drive productivity while fostering a respectful environment.
• Strategic
  
  Collaboration:
  
  Work closely with Parts, Sales, Canvas, and internal teams to streamline workflows and ensure smooth service execution.
• Technical Authority:
  Review, approve, and assist with complex service and repair estimates. You must possess the technical depth to understand the scope of work, from O-rings to major engine overhauls.
• Financial Guardianship:
  Manage the department's bottom line by implementing cost-control strategies and participating in the profit-sharing model driven by service results.
• Rapid Response Client Relations:
  Maintain transparent, professional, and ethical communication with clients, handling conflict resolution with high emotional intelligence and diplomacy.
• Crisis Management:
  Respond effectively to shifting priorities and urgent service needs, managing stress with composure during high-pressure situations.
• Safety & Compliance:
  Enforce strict PPE compliance and safety checklists, managing all injury responses and WorkSafeBC reporting to ensure a zero-harm environment.

You are a strategic, self-aware, and values-aligned leader. You don't just sit behind a desk; you understand the engine room because you’ve been there.

• Experience:
  
  Extensive years of senior leadership experience overseeing a broad range of marine service operations and technical teams.
• Non-Negotiable Industry
  
  Experience:
  
  Proven experience in the yachting industry is a must.
• Technical Mastery:
  Deep technical knowledge of marine engines (MAN, Cummins, Volvo, Mercury) and systems (hydraulics, electrical, stabilizers). Solid understanding of service estimating and detailed scope development.
• Education:
  
  A bachelor’s degree in Marine Engineering, Business Management, or a related field is a plus, though hands-on yachting experience remains paramount.
• Customer Satisfaction:
  The company prides itself on having more than 95% returning customers, making the ability to maintain these loyal relationships a critical qualification.
• Digital Proficiency:
  Strong computer skills with experience using multiple management software, scheduling tools, and quality control systems…