Operations Manager Land Rover BC

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The Dilawri Group is now actively searching for a Fixed Operations Manager to join our team at Land Rover North Vancouver.

Apply to this position if you:

• Have experience as a Fixed Operations Manager in a high-volume service/parts department.
• Appreciate the exceptional engineering and performance of the iconic brand.
• Have a Class 5 license and clean driving record.

• Supervise, direct and lead all aspects of the Service and Parts Departments and their operations.
• Maintain a high profitability in all areas and keep all departmental expenses under strict control.
• Monitor and maintain all manufacturer warranty programs for high profit and claim accuracy.
• Maintain high Customer Satisfaction Index (CSI) percentage rating at all times.

• Plan departmental objectives, jointly with the General Manager, Service and Parts Managers
• Prepare and manage the annual operating budgets of the Service and Parts Departments
• Develop and implement a marketing plan to solicit new customers and maximize retention of existing customers
• Keep abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understand and observe them
• Be familiar with, and apply, the manufacturer’s warranty conditions and policies
• Examine the rules applying to warranty policy, understand and implement guidelines with regard to warranties, ensure that claims are appropriately processed and forward details and clarifications on the warranties to customers
• Maintain atop-quality repair service and reduce returns to the shop; intermittently check work performed, to ensure that it meets strict quality standards
• Keep up-to-date on new equipment and tools, and make purchasing recommendations
• Prepare lists of labor costs for the more routine maintenance jobs

• Maintain inventory control including purchasing, selling, and stocking, pricing and counting parts
• Maintain proper and legal practices in receipting, costing, and selling
• Maintain and track marketing, merchandising and promotional programs
• Track and prepare regular and thorough obsolescence and core returns
• Ensure that aged inventory levels remain very low; conduct regular physical inventory counts to maintain accuracy
• Understand and comply with all manufacturer warranty ordering and return policies
• Every month, follow-up, calculate and record the dollar value of urgent orders and the cumulative value of the resulting losses due to obsolescence
• Manage the purchase of parts from sources other than the manufacturer
• Establish parameters for price setting which generate sufficient gross profit to produce satisfactory profits for each category of customer
• Reconcile the inventory and send a copy to accounting at the end of the month
• At the end of the month, provide the Accounting Department with information on appreciation and depreciation
• Prepare lists of labor costs for the more routine maintenance jobs
• Negotiate best prices when purchasing from any vendor and take advantage of all manufacturer discount-purchasing programs
• Every month, follow-up, calculate and record the dollar value of exceptional orders and the additional cost of the resulting sales

• 2-4 years of experience with a high-volume Fixed Operations department, preferably in a luxury dealership
• Excellent customer service skills ensuring that the service team performs effectively and that customers are satisfied
• Up-to-date knowledge of the operation, maintenance and repair of most domestic and imported cars
• Excellent people management skills; demonstrating an ability to organize the work, deliver excellent customer service, command the respect of the team while remaining well liked and effective
• Excellent written and oral communication skills
• Organizational ability and attention to detail
• Experience with CDK, and easily adapts to new software platforms
• Full Class 5 license and…