Project Manager, IT Project Manager, Operations Manager

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

The City is seeking a Project Manager for approximately 2 years to lead the modernization of its Development Applications Process (DAP), including the implementation of a new enterprise-level permitting system spanning Planning & Development, IT, and other City departments.

Reporting to the Program Manager (PMO), this high-visibility role is delivering complex process and technology change. You will lead end-to-end project delivery, drive process redesign, steward the future-state DAP, and ensure that new systems and workflows meet operational, legislative, and customer-experience goals.

• Act as the DAP process custodian and lead the redesign of the City’s DAP by documenting current workflows, defining future-state processes, decision points, business rules, and ensuring alignment with legislation and policy.
• Serve as the business delivery lead for the DAP system implementation
  , working closely with the System Implementation Manager to guide configuration, testing, data-migration readiness, training, go-live, and stabilization.
• Coordinate internal teams and external vendo
  rs to ensure strong alignment between redesigned processes and system functionality.
• Work with Change Manager to drive organizational change and adoption
  , ensuring staff are supported through transition, communications, training, and rollout of new processes and tools.
• Lead additional process-improvement projects / Initiativ
  es by managing scope, schedules, risks, issues, dependencies, and reporting to the PMO, senior leadership, and Council.
• Engage and support stakeholders, including staff, applicants, and industry partn
  e
  rs
  , to enable a smooth transition to the modernized DAP and future improvements.

The successful candidate will have several years of municipal or regulatory experience in planning, development, permitting, building services, or related functions, with proven expertise in process redesign and business-side system implementation. Strong project and program management skills are essential, including the ability to manage multiple initiatives, budgets, risks, and stakeholders. Experience facilitating organizational change and driving adoption of new processes and systems, along with knowledge of municipal regulations, development approvals, and permitting best practices, is required.

Familiarity with process improvement methodologies, such as Lean or Six Sigma, is an asset. A degree in planning, public administration, engineering, project management, or a related field is required; PMP or equivalent certification is an asset. The candidate should have excellent communication, collaboration, and stakeholder engagement skills, with strong analytical and problem-solving abilities focused on delivering practical, customer-centered solutions.

During the recruitment process, applicants will be requested to provide a current Police Information Check (PIC).

We offer an attractive remuneration and benefits package for this exempt position, including a compressed work schedule. The salary range is $119,964 - $141,132 annually (2024 rates). Salary offered will be commensurate with education, experience and internal parity.

If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply online through the Career Portal v.org by Monday, December 22, 2025. Revised: this job will remain open until filled.

We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.

We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us ’re here to support your full participation.

Thank you for your interest in the City of North Vancouver.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.