IT Manager of Operations, Releases and Sustainment Services

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Reference Number: 4275

Posted Date: Feb 18, 2026

Employment Type: Permanent Full Time

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $116300.00 - $165000.00 Annually

Position Highlights:

As the IT Manager of Operations, Releases, and Sustainment Services, you’ll be accountable for core IT Service Management functions for Driver Licensing Applications. You’ll manage a team of Developers, Business Systems Analysts, QA Analysts, and other technical specialists that provide production support and coordinate with other IT teams to plan and maintain stable day-to-day operations.

This position is the leader responsible for ensuring the stability, security, and performance of the platforms our product teams rely on to deliver customer value. This role leads operational teams, governs environments, drives incident response, and partners with product, development, platform engineering, and security to ensure our applications run reliably at scale.

This is a strategic leadership role for a modern IT professional who thrives at the intersection of technology, process, and cross team collaboration.

Your key focus and deliverables:

• Delivering production support (e.g., Incident/ Problem/ Change/ Release Management) for Driver Licensing Applications;
• Consulting, communicating, and collaborating with various teams (IT, business, and third-party vendors) to ensure seamless integration of new solutions with timely and quality deliverables that meet or exceed performance levels for stable operations;
• Establishing key partnerships across the organization (e.g., executives, management, project teams, internal business and IT stakeholders, and external vendors);
• Ensuring development environments are well-managed, meet the needs of delivery teams, and comply with security and privacy standards and policies;
• Building, managing, and working with agile delivery teams to optimize our investment, and deliver quality and value to our business partners.

Position Requirements :

To make an immediate contribution in this critical role, you’ll have demonstrated experience:

• Managing the day-to-day operations of critical IT platforms, including monitoring production performance and availability, and managing incidents, changes, and releases;
• Leading and developing geographically dispersed technical teams;
• Working within complex technical and regulatory environments, including experience supporting or leading operational audits;
• Designing, building, and running digital products and services within ITIL service management frameworks and SDLC methodologies;
• Building strong working relationships and influencing decisions with product vendors, consulting partners, clients, and stakeholders.

Your experience is complimented by an applicable technical and/or business certificate/diploma/degree and relevant certifications (e.g., CISM, ITIL, MCSE, PMP, Red Hat, Agile). This position may require you to qualify for security clearance from CSIS.

Position Information :

• ICBC provides comprehensive and flexible benefit coverage to all eligible employees including a defined benefit pension plan.
• Three options of health and dental coverage. Two of those options fully paid by ICBC and with access to Flex credits.
• 100% employer paid life insurance, long term disability and travel insurance.
• Sick leave plan – 100%…