Senior Accounts Receivable Representative

. Senior AR Specialist (AC3) page is loaded## Senior AR Specialist (AC3) remote type:
Hybrid locations:
North Vancouver, British Columbia, Canada time type:
Full time posted on:
Posted Todayjob requisition :
R3444

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When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
** About the Position:
** This position is responsible for executing and supporting senior-level collections and credit-related activities for ALS USA Group within the company’s enterprise resource program (ERP) applications. The role emphasizes timely cash collections, proactive management of customer portfolios, execution of collections strategies, and strict compliance with company finance policies.
** Specific Responsibilities
*** Manage and execute end-to-end collections activities a variety of complex customer accounts, in accordance with company policies and ERP controls.
* Formulate, monitor, and achieve defined collection objectives, including DSO reduction, delinquency reduction, and resolution of long-outstanding balances.
* Utilize ERP collections tools to:  + Review aging, delinquency status, and customer risk indicators  + Execute and track dunning activities, collection strategies, and customer communications  + Document customer interactions, commitments to pay, and dispute statuses accurately and consistently
* Proactively engage customers to:  + Resolve overdue balances  + Negotiate and monitor payment plans within approved authority  + Identify root causes of non-payment and escalate risks appropriately
* Reconcile payments received against open invoices to maintain accurate account balances.
* Resolve billing issues and disputes by working closely with project managers, clients and AR team to ensure prompt resolution and maintain positive relationships.
* Assist the AR Manager in:  + monitoring AR aging trends of customer accounts  + Supporting system implementations, enhancements, and UAT related to ERP, AR and collections process  + documentation, maintenance, and continuous improvement of A/R and Collections processes, procedures, and internal controls
* Guide and support teammates in the invoicing process, sharing knowledge and best practices.
* Contribute to the streamlining and continuous improvement of invoicing to increase the overall efficiency and accuracy of the AR collections process.
* Perform other related duties as assigned by the department manager.
** Required Knowledge, Skills & Abilities
*** Strong knowledge of collections practices, credit risk indicators, and customer account management in a corporate environment.
* Demonstrated ability to manage complex, escalated, and high-risk customer accounts professionally and effectively.
* Excellent interpersonal, negotiation, and conflict-resolution skills.
* High level of diligence, accuracy, and attention to detail.
* Strong analytical skills with the ability to interpret aging, trends, and performance metrics.
* Proficiency with Excel (pivot tables, lookups, aging analysis).
* Ability to work under pressure, manage competing priorities, and meet tight deadlines.
* Flexibility to assist across finance departments (such as in general accounting, accounts payable or purchasing).
* Ability to accurately follow and enforce policies, procedures, and system controls.
* A positive, team-player attitude with a strong work ethic.
* Excellent English communication skills (written and verbal).
** Preferred Qualifications
*** Experienced in progressive AR collections in a multi-currency, multi-branch environment.
* Handling senior-level or escalated collections portfolios.
* Working knowledge of the Oracle’s AR & collections, or comparable ERP systems.
* Completed education in financial accounting or business-related courses.
** Physical Demands
*** Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.
* Ability to use and view a computer screen for up to 8 hours per day.
* Ability to communicate via telephone and e-mail without assistance.
* Manual dexterity to do repetitive tasks such as data entry.
** Working at ALS
*…