Guest Services Content Specialist

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This range is provided by Arc'teryx Equipment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $70,000.00/yr - CA $85,000.00/yr

Department: Guest Services

Reports to: Manager, Guest Services Training

The Guest Services Content Specialist is responsible for creating and maintaining training content that is engaging, effective, and scalable for the global Guest Services teams. As the company grows, this role will be instrumental in developing e-learning materials, training guides, and other resources that support both onboarding and ongoing training. While the primary focus is content creation (approximately 75% of the time), the Content Specialist could also deliver training sessions if needed (up to 25% of the time).

This hybrid role combines creativity with instructional expertise, ensuring that all content aligns with business objectives and supports the development of our remote, global teams.

This role is primarily based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada.

As a member of the Arc’teryx Guest Services Training Team, you’ll be part of a culture that champions growth, collaboration, and excellence in learning. Our team is driven by a passion for creating impactful training experiences that empower our people to deliver outstanding guest service. Together, we craft and implement programs that build confidence, sharpen skills, and uphold Arc’teryx’s dedication to delivering exceptional guest interactions on a global scale.

• Designing and developing a variety of training materials, including e-learning modules, guides, job aids, assessments, and interactive learning experiences for the Guest Services teams to fulfill business needs.
• Collaborating with the Instructional Designer to create storyboards, outlines, and prototypes for scalable training solutions.
• Ensuring all content is aligned with adult learning principles, is engaging for a global audience, and meets the diverse needs of remote teams.
• Collaborating with necessary cross-functional partners and Subject Matter Experts (SMEs) to develop effective training resources and ensure resources are kept up to date with brand expectations and standards.
• Assisting in onboarding new hires and delivering up-skilling sessions for existing team members, ensuring training is practical, relevant, and aligned with company goals.
• Working closely with the training Manager, SMEs, Delivery Specialists, and instructional designers to ensure content is accurate, up-to-date, and reflective of business needs.
• Regularly updating and maintaining training content to reflect changes in products, policies, and customer service procedures, ensuring consistency across all training programs.

• Collaborating with members of the Guest Services training team and cross-functional partners to identify training needs and propose innovative learning solutions.
• Working with Subject Matter Experts (SMEs) and cross-functional partners to create clear, step-by-step instructional materials for new software tools and process changes, making complex information accessible to all learners with a focus on e-learning.
• Developing and maintaining Product Education resources to be used for Peak training and throughout the year as new product launches.

• You have a bachelor’s degree in education, organizational behaviour, or an equivalent amount of content creation experience.
• You have 3+ years’ experience in corporate training and training design.
• You have experience working with a Learning Management System (LMS).
• You have end-to-end course development experience.
• You are passionate about quality learning and the impact it creates for employee experience.
• You have excellent interpersonal skills, and a demonstrated ability to build relationships across all levels of the organization.
• You have excellent communication skills.
• You can multi-task, meet deadlines, and…