Customer Experience Associate

Customer Experience Associate

Work Location: Vancouver, British Columbia, Canada

Hours: 15 per week

Line Of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. TD's base pay may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. We are expecting an all‑around champion who can understand customer needs and advise the best‑suited banking solutions for a positive customer experience.

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment through team effectiveness and participation in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on routine activities.
• Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented in handling several tasks and changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous and effective manner.

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. Through regular leadership and development conversations, mentorship and training programs, we’re here to support you towards your goals.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward and recognition programs.

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Please be advised that this job opportunity is subject to provincial regulation for employment purposes. Each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Sans Objet