Operations Manager

Job Summary

Priory Medical Group is recruiting two Operations Managers to join the Management Team and support the Practice Manager across three primary care sites (North Shields Main, Hadrian Park, and Percy Street). The role is for the year 2026 and will help deliver both clinical and non‑clinical services, ensuring high quality, safe, and patient‑centred care.

• Support the Practice Manager in all aspects of practice functionality, motivating and managing staff.
• Optimise efficiency and overall performance to achieve strategic objectives.
• Ensure the practice complies with CQC requirements and other regulatory bodies.
• Allocate and manage workload for Reception, Administration, Secretarial and Pharmacy teams.
• Prepare and maintain rotas for clinical and non‑clinical staff across the three sites.
• Cover for each other during absences and deputise for the Practice Manager as required.
• Provide leadership and guidance to staff on policies and procedures.
• Work collaboratively with GP Partners, Clinical Lead, and multidisciplinary teams to oversee operational performance and service development.

• Proven experience in operations or practice management within a primary‑care environment.
• Strong organisational and people‑management skills.
• Ability to work across clinical and administrative functions, delivering service improvement and operational efficiency.
• Solid knowledge of CQC standards and compliance processes.
• Demonstrated leadership, communication and problem‑solving skills.

• Previous experience as an Operations Manager or similar senior role.
• Knowledge of payroll and rota management software.
• Experience with quality improvement initiatives and data analysis.

Contract: Permanent
Working Pattern: Full‑time, Compressed Hours
Salary: Band 5 equivalent, dependent on experience

Priory Medical Group – 19 Albion Road, North Shields, Tyne & Wear, NE29 0HT
Hadrian Park – Addington Drive, Wallsend, NE28 9UX
Percy Street – North Shields, Tyne & Wear, NE30 4HD

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Submit your application through our website or contact us via the provided email address. The job is open until positions are filled.