Clerical Officer

Clerical Officer – Northumbria Healthcare NHS Foundation Trust

Closing date: 04 February 2026

Working in a small administrative team to support a busy hub within the podiatry service in North Shields. The job involves answering the telephone to patient queries and making appointments on a computerised system. Processing of the referrals that come into the service and general administrative duties.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

The main duties include answering the telephone, dealing with patient queries and making appointments on a computerised system. Processing of referrals into the service, the ordering of supplies, data entry, and supporting the admin lead. To manage the lone working of the community podiatrists on a daily basis. To support the service managers in the day to day delivery of the service.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.

Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Detailed job description and main responsibilities

See full job description, this contains details and main responsibilities.

• To assist in the general efficient running of sub-specialty offices including using a computer, scanning paper referrals, handling post and dealing with telephone enquiries.
• To cover for other Band 2 Clerical jobs as required.

Main responsibilities of this job includes answering the telephone, dealing with patient appointments and queries and ensuring referrals are managed in a timely manner. Support the admin lead where needed.

• Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
• NVQ Level 2 in customer care/admin or equivalent experience
• RSA 3/OCR (or equivalent)
• Knowledge of Medical Terminology & procedures
• ECDL

• IT skills in the use of Microsoft products (Word, Excel etc)
• Medical Secretary Training
• Knowledge of Swift / Scanfile

• You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northumbria Healthcare NHS Foundation Trust