Retail Associate Manager NORTH Ridgeville | Center Ridge Rd

Join to apply for the Retail Associate Manager NORTH RIDGEVILLE | Center Ridge Rd role at Arch Telecom

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We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver solutions and service our customers demand.

Learn and build proficiency in customer service, while concurrently providing a best‑in‑class customer experience and building loyalty by:

• Helping customers pick up where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices.
• Guiding customers through their purchasing experience with thoughtful questions and informative answers.
• Assisting the Retail Store Manager with daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding:

• Show how coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
• Explain how plans and services let customers live unlimited, feel the love, stay connected and go further.
• Demonstrate device and account inspection, review and troubleshooting.

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.

• Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
• Identify and hand off small business leads.
• Develop strong peer relationships and be accountable for the company’s success.
• Enjoy a good time while providing first‑class customer experience.

• Leadership.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead their team, sharing best practices and resolving issues.
• Effective operational, financial and performance management.
• Amazing communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises for reaching milestones
• Career advancement opportunities
• Culture of care & excellence
• Health benefits for full‑time employees

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods.
• Ability to lift up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hr) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team. You be you!

Apply Now:

Inquiries:

• Entry level

• Full-time

• Sales and Business Development