Operations Manager Branch

Position Summary

The Operations Manager partners with the Branch Manager in supervision of the local scheduling and real‑time operations that facilitate the maximization of resources. This position strives to achieve customer: satisfaction, productivity, product development, service and quality, schedule adherence, and Budget goals.

Responsibilities span operations (60%), safety (20%), and technology (20%). In addition, the role manages oversight of personnel, vendors, and contractors in the yard.

• Oversee daily activities of yard supervisors, workers and drivers.
• Delegate duties as needed, ie material stock and yard upkeep and cleanliness
• Coordinate scheduling of deliveries, pickups, and multi-sectional set‑ups.
• Ensure standards for cleaning, repair, and refurbishment of each unit to follow company policy.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintain a favorable working relationship with all other company employees to foster, aid, and promote a cooperative and harmonious working climate.
• Maximize employee morale, productivity, and efficiency/effectiveness.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Maintain a qualified staff consisting of both employees and contractors
• Manage oversight of stock assignment to branches
• Issue and track vendor purchase orders
• Develop and build relationships with vendors, manage partnership pricing structure
• Recruit and evaluate vendors/contractors who are capable of completing work outside of Satellite's operational capabilities.
• Manage purchasing and expense associated with the maintenance of the yard and equipment
• Implement best practices for inspections, storage, and inventory levels
• Perform inbound inspections and implement/develop Quality Control policy
• Maintain truck and vehicle fleet
• Perform other duties as assigned

• Plan, organize, direct, audit, and control all safety activities, training, safety manuals, and safety process and procedures
• Identify potential problems and risks
• Enact and evaluates contingency plans as needed for a variety of safety projects and programs
• Investigate and respond to safety issues and conduct analysis to determine "root causes"
• Assist with the development and implementation of new hire orientation and training on all repairs and maintenance procedures to insure safe practices
• Establish, maintain, and administer programs and best practices for repair, maintenance, delivery, set-up, tear down, and freight functions to ensure procedures are completed safely
• Partner with leadership team to manage and implement the Safety Committee, safety training, and other awareness programs, promote employee involvement with safety awareness, continuous safety process improvement, commitment to safety among all employees, and development of safety-oriented incentive programs
• Insure timely reporting and investigation of all incidents and coordinate back to work efforts
• Develop emergency response procedures and evacuation plans
• Recommend major purchases and expenditures related to safety requirements
• Manage the training of all yard personnel and drivers in Satellite's safety policies and programs
• Perform other duties as required

• Constant access to email and communication with others
• Utilizing internet tools for weather updates, mapping, material orders, et cetera
• Working within NAV to update FA information, issue Purchase Orders, create and edit service tickets, et cetera
• Help to implement new technology at the branch with Plymouth intervention and support
• Being open, willing, and able to expand technological efficiencies as they are presented

This position manages all employees, vendors, and contractors working in the yard as well as all drivers and service techs.

• BS/BA in related field and 3-5 years safety and operations management experience
• Previous supervisory experience as a fleet manager or in a service/rental/construction-based environment.
• Experience working with CRM and operations programs
• Knowl…