Supervisor, Order to Cash - Hybrid

What you’ll need to succeed as a Supervisor, Order to Cash at XPO

• Bachelor's degree or equivalent related work or military experience
• 3 years of experience in logistics, transportation, shared services, billing, or financial operations
• 1–3 years of leadership experience (lead, senior, acting supervisor, or supervisor role)
• Demonstrated experience managing performance, giving feedback, and documenting employee behavior
• Experience working with offshore or cross-functional teams; familiarity with time zone coordination
• Proven ability to interpret basic operational metrics and KPIs (accuracy, productivity, SLA, quality, rework)

• 3+ years’ experience supervising teams in a high-volume environment
• Experience with transportation billing, workflow queues, audit processes, or quality frameworks
• Experience partnering with teams in India or similar offshore support models
• Exposure to root-cause analysis, continuous improvement, or training/coaching programs

• Monitors daily workload and assigns tasks to ensure balanced distribution and SLA compliance
• Provides hands‑on coaching, support, and guidance to team members throughout the day
• Reviews completed work for accuracy, clarity, and adherence to SOPs; identifies trends in errors or rework
• Documents performance, attendance, and behavioral issues in alignment with HR guidelines
• Partners with offshore teams in India to align on workflow, resolve questions, and support daily handoffs
• Communicates process updates, workflow changes, and business priorities to the team clearly and consistently
• Supports onboarding, training, and cross‑training through side‑by‑side and reinforcement of expectations
• Prepares and reviews basic operational reports (volume, SLA, accuracy, rework) to support daily decision‑making