Guest Experience Lead

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This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.50/hr - $17.50/hr

Peppa Pig Theme Park – Dallas
Help us make every day oinktastic for little piggies and their families! 🎉💖
Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors? 😄 Then join us as a Guest Experience Lead at Peppa Pig Theme Park Dallas — where imagination, teamwork, and fun collide!
In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure! 🐽✨

As a Guest Experience Lead, you’ll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.

• Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail
• Delegating and monitoring daily tasks for front-line hosts
• Motivating the team to be “guest-obsessed” and deliver outstanding service
• Maintaining all health & safety procedures across the attraction
• Managing queues, traffic flow, and busy areas with ease and safety
• Responding to guest concerns and coordinating solutions across departments

• Train hosts on ride & water safety, guest service, and more
• Maintain accurate training records
• Coach team members, provide feedback, and support their growth
• Empower hosts with the tools and confidence to deliver world‑class service

• Stocking & inventory tasks
• Training & employee engagement
• Assisting with shift coverage as needed
• Supporting additional tasks to keep operations smooth and magical
• Performing other exciting duties as needed!

• High school diploma or GED preferred
• Experience interacting with guests in fast‑paced settings
• Passion for entertaining and engaging with children & families (a must!)
• Prior Experience Training or Coaching Others
• A fun, friendly, outgoing personality
• Strong communication & motivational skills
• Ability to thrive in a busy, multitasking environment
• Ability to work weekends, evenings & holidays

May occasionally involve local or domestic travel.

As a leader, you’ll model safe working habits, follow all Merlin Entertainments Health & Safety guidelines, and support your team in doing the same.

• Attendance is essential
• Flexibility is key — mornings, evenings, weekends, and holidays may be required

• Walk or stand for long periods
• Communicate clearly and positively
• Use computers and standard office tools
• Lift up to 50 lbs
• Bend, reach, climb, twist & move around the attraction
• Work in environments with varying noise levels
• Work in different temperatures and lighting conditions

Apply today and join our team of fun-loving, guest-obsessed leaders at Peppa Pig Theme Park Dallas
! 🐷✨🎉

• Excellent Health Care Options:
  Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO):
  Enjoy well‑deserved breaks to recharge!
• Merlin Magic Pass:
  Free entry for friends and family to our amazing parks & attractions. 🎡
• Recognition Programs and Rewards:
  Celebrate your achievements and hard work!
• 401(k) Program:
  Save for the future with company matching contributions.
• Tuition Reimbursement Programs:
  Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities:
  Grow your skills and advance your career with us!

USD $17.50/Hr.

Mid‑Senior level

Full‑time

Other

Entertainment Providers