Guest Experience Supervisor

Guest Experience Supervisor

Join us in creating oinktastic moments for every little piggy! 🐽✨

Are you energetic, upbeat, and passionate about creating magical guest experiences? Do you love leading teams, inspiring fun, and bringing joy to families every day? 🎉 Then jump in muddy puddles with us at Peppa Pig Theme Park Dallas as our next Guest Experience Supervisor!

USD $19.50/Hr.

• Working closely with Operations Leadership to build, maintain, and exceed guest experience KPIs
• Leading Guest Services with expert knowledge of memberships, promotions, and pricing
• Assisting members with inquiries, renewals, troubleshooting, and resolving concerns
• Serving as Duty Manager to ensure top-tier service, safety, and operational excellence
• Providing accurate and compassionate support for guests with disabilities
• Completing opening/closing routines following SOPs
• Responding to guest concerns via phone, email, and online channels
• Coordinating birthday parties to ensure magical celebrations from booking to farewell
• Creating exceptional group visit experiences for schools, camps & more
• Supporting commercial operations with inventory tracking and reporting
• Understanding the link between Guest Experience and business success (Volume, Revenue & EBITDA)
• Assisting with ride training and ensuring safe, polished operations attraction-wide
• Monitoring risk assessments & reporting new concerns to leadership
• Handling administrative tasks: payroll, scheduling, recognition platforms, records & performance tracking
• Supporting special events (character appearances, partnerships, in‑park events)
• Working collaboratively with the Entertainment Team to ensure seamless daily operations
• Performing other exciting tasks as needed—because every day brings something new!

• 2+ years of supervisory experience—ideally in attractions, theme parks, museums, theaters, hotels, or leisure environments
• Skilled in handling difficult guest situations with grace & positivity
• Training Experience Preferred
• Knowledge of Microsoft Excel, Outlook & Word
• Experience with UKG Workforce Management (a plus!)
• Excellent communication, leadership & motivational abilities
• Ability to manage multiple projects and stay organized

Occasional local or domestic travel may be required.

As a supervisor, you’ll help ensure a safe, secure, and joyful environment for guests and team members—following all Merlin Entertainments Health, Safety & Security procedures.

• Attendance is essential
• Must be available for mornings, evenings, weekends & holidays
• Flexibility is key in an attraction environment!

• Walk, stand, or sit for long periods
• Communicate clearly with guests & team members
• Use standard computer systems
• Move safely throughout the attraction
• Lift up to 70 lbs
• Work occasionally at heights (20+ ft)
• Work in loud environments
• Be around chemicals, equipment, varying temperatures, and mixed lighting conditions

This role blends teamwork, leadership, safety awareness, and good old-fashioned FUN! 🎈

Ready to bring big smiles to little piggies? Apply today and help us create unforgettable memories at Peppa Pig Theme Park Dallas
! 🐷💖

• Excellent Health Care Options:
  Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO):
  Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass:
  Free entry for friends and family to our amazing parks & attractions. 🎡
• Recognition Programs and Rewards:
  Celebrate your achievements and hard work!
• 401(k) Program:
  Save for the future with company matching contributions.
• Tuition Reimbursement Programs:
  Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities:
  Grow your skills and advance your career with us!

Mid‑Senior level

Full‑time

Other