Member Service Representative

* TEKsystems is currently hiring for REMOTE Member Service Representatives with a Fortune 100 Financial Institution in Dallas, TX to start in the Account Services Department.*

Position: Member Service Representative
Start Date: March 9th

• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Schedule: Overnight shifts (2:00 PM – 3:30 AM), Monday–Saturday (All Saturdays required). Must have 6‑day availability and a 9.5‑hour window of flexibility. Training schedule: 2 PM‑11:30 PM, Monday‑Friday (no time off during training 3/9–5/5). Must live within 60 miles of North Richland Hills, TX 76180.

• High School Diploma or GED required
• 1–2 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast‑pace high‑volume call center environment
• Willingness to help others and ability to navigate difficult conversations
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills

This is a Contract to Hire position based out of North Richland Hills, TX.

The pay range for this position is $19.50 – $19.50/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in North Richland Hills, TX.

This position is anticipated to close on Jan 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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