Call Center Rep

Job Description

Position: Customer Care Representative / Customer Accounts Representative

Schedule: Monday – Friday 8 AM – 5 PM (Customer Care Representative). One late night shift (9 AM – 6 PM) per week, and one late Friday rotating every four weeks (also includes 1–2 Saturdays a month 8 AM – 12 PM). Customer Accounts Representative:
Monday – Friday 8 AM – 5 PM, two late nights per week 11 AM – 8 PM (never on Friday), plus 1–2 Saturdays a month 8 AM – 12 PM.

• Answer incoming calls from customers concerning account assistance, payment information, title requests, payment options, and website login issues.
• Handle light collections by contacting customers whose payments are 1–29 days past due.

• Completed 4‑year Bachelor’s Degree (required).
• Experience in finance, call center, data entry, and auto finance.
• Spanish language skills receive a $0.50 raise for Bachelor’s degree holders.
• Minimum 3 years of professional experience qualifies for $23.00 /hr; less than 3 years for $21.50 /hr.

Pay: $18.50 – $23.50 /hr (Contract to Hire).

Benefits (subject to eligibility and plan terms):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)

North Richland Hills, TX (fully onsite).

Anticipated to close on Jan 29, 2026.

We are partners in transformation, helping clients activate ideas and solutions for new opportunities. TEKsystems is an Allegis Group company, employing about 80,000 people worldwide and serving over 6,000 clients, including 80% of the Fortune 500.

TEKsystems is an equal opportunity employer and encourages applications from individuals of all backgrounds. We screen for qualifications, without regard to race, color, religion, gender, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.