Weekend Receptionist

***** Five Star Facility*****

Job type: Part Time

Shift: Saturday–Sunday 8:00 AM – 8:00 PM;
Saturday and Sunday 5:00 PM – 8:00 PM

Your Job: Glenview Wellness is a FANTASTIC Long-Term Care Facility. We are looking for FANTASTIC people like YOU to join our TEAM! We recognize that our five star rating comes from our driven and engaged workforce. We serve our Residents daily with a Spirit of Excellence which helps ensure the highest quality outcomes. Don’t be a stranger—come apply! We accept walk-in interviews.

Location:

7625 Glenview Dr, Richland Hills, TX 76180, USA. Phone: .

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

• High School diploma required.
• Proficiency with Microsoft Office:
  Word, Excel, and Outlook.
• Possess effective communication skills to maintain a positive relationship with residents, families and staff.

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on inquiries not immediately resolved.
• Coordinates discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations, including participating in survey processes and correction of deficiencies.
• Completes clerical work for administrative and facility personnel; opens, delivers, and forwards mail; transcribes materials; records appointments and meetings for administrative staff; files necessary documents.
• Answers telephone and directs callers; refers to directory to ascertain station numbers; takes messages; answers questions according to nursing home policy; handles routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; assembles material for reports and questionnaires.
• Announces notifications over the public address system.
• Updates resident directory including residents’ names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities and activities as assigned by supervisor (e.g., petty cash, AR/collections, resident trust fund, renewals); supports business office functions as needed; receives payments for services rendered and records amounts received; distributes petty cash and makes change; prepares and distributes receipts.
• Distributes and collects employment applications as needed.
• Other duties may change or be assigned at any time with or without notice.

Glenview Wellness and Rehabilitation Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.