Sr. Technical Program Manager, Ring

Job  |  Services LLC

We are seeking an experienced Senior Technical Program Manager to drive critical initiatives across the Ring organization. The right candidate will have a strong technical background and demonstrated experience in technical management or program/product management. You will partner with engineers, TPMs, Product Managers, and senior leadership to create world-class solutions that delight millions of customers globally.

You love inventing on behalf of customers and thrive in both start‑up and mature business environments. You are truth‑seeking, willing to operate strategically while also rolling up your sleeves to get the job done. You demonstrate a high degree of product ownership and are passionate about innovation. No idea is too big for you to consider, and no task is too small for you to deliver on.

• Lead cross‑functional program execution, partnering with engineering, product, and business teams to deliver customer‑facing features and foundational services
• Drive architectural decisions and technical planning for complex, large‑scale systems handling massive data sets and ML model serving
• Anticipate bottlenecks, provide escalation management, and make trade‑offs balancing customer needs, business requirements, and technical constraints
• Break down large, complex projects into manageable pieces, develop functional specifications, and deliver them successfully and on time
• Coordinate and plan across multiple teams, finding technical solutions that span services and applications
• Cultivate relationships and earn trust with teams both inside and outside your organization, using diverse unblocking tools and mechanisms
• Lead Think Big processes, ensuring the organization looks around corners and plans the right investments
• Identify and create mechanisms that raise the bar on quality and speed of delivery
• Gather high‑quality requirements and drive toward optimal architectural outcomes
• Track and communicate the path to delivery within and across the organization

As a Senior TPM, you will lead collaboration across multiple teams and organizations, driving the planning, architecture, and delivery of high‑quality customer experiences. You will work on initiatives spanning devices, backend services, client applications, and integrations with Amazon's broader device ecosystem and future products. Your role requires coordinating across engineering, product, QA, marketing, and UX teams to ensure we are building scalable, long‑term technical solutions while meeting our commitments.

Ring's mission is to reduce crime in neighborhoods. Ring is committed to offering smart security solutions that are dependable and reliable. You will be part of a fast‑paced team that is passionate about delivering innovative solutions to complex problems.

• 5+ years of technical product or program management experience
• 5+ years of technical program management working directly with software engineering teams
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules
• Experience building and evaluating system‑level technical design
• Experience developing and executing/delivering product and technical roadmaps
• Experience using managed ML/AI solutions

• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
• Experience in software development
• Experience with AI/ML technologies
• Experience in leveraging AI technologies for automating TPM functionalities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company…