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Customer Service Rep

Senior Director, CX & Customer Experience

Job in North Reading, Middlesex County, Massachusetts, 01864, USA
Listing for: BRUNT Workwear
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 139000 - 165000 USD Yearly USD 139000.00 165000.00 YEAR
Job Description & How to Apply Below
A leading workwear company is seeking a Director of Customer Service & Experience to shape customer support and build a competitive advantage. You will own the CX strategy and execution, mentoring teams while ensuring consistent brand experience. With 10+ years in CS/CX leadership, you will leverage data to optimize operations and collaborate cross-functionally to meet customer needs. This role demands strong operational rigor and a deep commitment to customer satisfaction, with a competitive salary range of $139,000–$165,000 per year.
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Position Requirements
10+ Years work experience
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