Aquatics Supervisor

Overview

General Description:

This supervisory position is responsible for developing and implementing a comprehensive aquatics program and providing operational oversight. Areas of assigned duties include day to day operations and management of aquatic facility, programs, rentals and special events for all age groups. Work is performed under the general direction of the Aquatics Facilities Manager.

• Assists the Parks and Recreation Manager in the development and administration of the aquatic facility operation plan.
• Coordinates and manages all phases of assigned operations programs, events, and services.
• Assists in recruiting and hiring qualified lifeguards, instructors, and all other pool staff; directly supervises lifeguards, instructors, and other aquatic staff.
• Conducts training of staff in water safety, first aid, and CPR; ensures that all certifications of staff are maintained. Ensures high program standards are followed; provides regular in-service training to staff as needed.
• Supervises and evaluates assigned staff, including training and advising staff of rules and regulations, proper protocol, and internal controls.
• Schedules and administers the work of assigned personnel to ensure aquatics facility is properly staffed, including tracking time and attendance.
• Assists front counter staff with helping customers, taking registrations, memberships, and answering questions related to the center and programs.
• Ensures that the aquatic facility, including all systems and grounds are maintained in a clean and safe condition with the assistance of the Pool Technician. Maintains proper pool chemical balance.
• Performs regular safety inspections of pools and equipment to reduce hazards and to provide maximum safety to the patrons.
• Coordinates and oversees the procurement of equipment and materials needed for aquatic facility and programs. Ensures warranty of new equipment is evaluated prior to repairs and replacements.
• Maintains recreation management software (Rec Trac) for all swim related activities and events.
• Coordinates and develops plans for community activities and use of the aquatic facility, including preparation and monitoring of rental agreements.
• Assists with planning and monitoring of budget for activities, projects, programs and services; including preparing and administering grants.
• Assists with swim meets, tournaments, and other special events.
• Survey patrons and evaluate programs to determine public needs and how to increase program efficiency and effectiveness; receives patron complaints and suggestions and responds appropriately.
• Addresses issues pertaining to aquatic facility management and public participants.
• Prepares and compiles data for statistical summaries and reports related to Parks and Recreation activities and services.
• Works collaboratively with a variety of community organizations, schools, and citizens.
• Participates in the development of Parks & Recreation’s goals and objectives as well as policies and procedures.
• Assist in the marketing of programs, events, services, and associated sponsorship procurement.

• Knowledge of principles and practices of aquatic and recreation program development, implementation and administration.
• Knowledge of principles and practices of employee supervision, leadership, coaching and evaluation.
• Ability to interpret and implement customer service-related concepts, policies and procedures to maintain and/or improve service delivery and customer satisfaction.
• Ability to identify and resolve complex customer service requests and inquiries.
• Ability to work flexible hours, including weekends.
• Ability to prepare statistical summaries and reports, maintain records and prepare budget documents.
• Ability to communicate clearly and effectively in oral and written business communications.
• Ability to develop and maintain a well-trained customer service team which delivers high quality customer service.
• Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
• Ability to establish and maintain effective working relationships with City officials, other…