Area Supervisor

Area Supervisor – Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores, delivering high-quality brands and on‑trend merchandise at extraordinary savings. We offer a dynamic treasure hunt experience for customers and a rewarding career path for our people.

We value people, foster growth, and champion diversity, equity, and inclusion.

• Success – our winning team pursues excellence while learning and evolving.
• Career Growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we collaborate to solve hard problems and find the right solutions.
• Community Commitment – we celebrate diverse backgrounds and ideas, striving to be a positive force.

The Area Supervisor is a key member of Store Leadership responsible for a specific area of the store and for general operations when acting as Manager on Duty. Duties include opening/closing the store, supervising Associates, maintaining a friendly, efficient environment, ensuring proper merchandise presentation, and supervising company operational processes.

• Prioritize safety and practice safe behaviors.
• Maintain high awareness on the sales floor, correcting or reporting unsafe conditions.
• Secure building entrances/exits, oversee electronic article surveillance, and protect the cash office and armored carrier pickup areas.
• Clear clutter to ensure safe egress to emergency exits.
• Safeguard customer safety, report accidents, and execute emergency procedures.
• Test fire alarms as scheduled and respond to after‑hours alarms.

• Treat all customers, associates, and leaders with respect.
• Show courtesy, friendliness, and professionalism at all times; recognize Associates through company programs.

• Represent and support the company brand consistently.
• Maintain professional appearance per dress code and enforce it for associates.
• Keep store areas clean, well‑maintained, and merchandised to standards.
• Perform daily trash removal.

• Ensure recovery, sizing, and markdowns meet company standards; teach, assign tasks, and follow up.
• Receive merchandise trucks and non‑merchandise inbound deliveries.
• Process merchandise with urgency and keep stockrooms organized.
• Assist in placing merchandise on the sales floor and secure back‑stock.
• Reduce loss from damage and comply with monthly presentation guidelines.
• Execute floor moves, promotional signing, and re‑wraps.

• Follow the Loss Prevention Awareness Program and maintain a strong customer service presence.
• Demonstrate integrity and protect confidential information and merchandise.
• Maintain the Public View Monitor and conduct “Code 50” package inspections.
• Implement company best practices to maximize productivity while minimizing steps.

• Ensure associates meet front‑end standards and manage cashier health and safety.
• Maintain pace and presence, manage lines, and expedite customer wait times.
• Train and coach associates on registers, shortage control, and front‑end policies.
• Control break schedules and ensure equipment operations.
• Maintain supplies, recovery, and proper scanning of go‑backs.
• Teach scan‑and‑bag best practice and ensure merchandise salability.

• Maintain cleanliness of fitting rooms.
• Audit garment tags and ensure compliance with company policy.
• Ensure go‑back compliance, scanning, and tagging of returned merchandise.

• Manage cash pulls, bank deposits, and front‑end controls.
• Process payroll, ensure scheduling compliance, and manage overtime and payables.
• Handle other duties as directed by the Store Manager.

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• Excellent verbal communication skills.
• Fluency in English.
• Preferred prior customer service and supervisory experience.
• Familiarity with point‑of‑sale equipment.
• Ability to perform basic mathematical…