Pt Reg​/Med Recs Specialist

Overview

The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible.

The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.

• Assist the patient through the registration process and act as a liaison to ensure patient satisfaction and quality of services.
• Collaborate with other departments and hospital management to improve patient experience where possible.
• Assist with processing health information including assembly, analysis, release of information, and processing of medical records.

• Require a minimum three (3) years of experience in a health care and/or customer service related industry.

• Typing skills of forty (40) words per minute.
• Effective communication skills and ability to handle difficult customers or situations.
• Basic working knowledge of commonly used computer applications.
• General knowledge of medical terminology and medical insurance.
• Experience in patient interviewing.
• Flexibility for weekend, holiday, and other shift work as scheduled based on departmental need.
• Ability to collect post and balance cash.
• Ability to perform extensive clerical work with accuracy and speed.
• Ability to be cross-trained on all processes and train staff on these processes.

HS EQ:
High School Diploma, GED or Certificate

This is a full time position working three days and 12 hours shift from 7:00 am to 7:30 pm, rotating weekends with some holiday coverage required.

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.