Customer Experience Coordinator

Overview

Become part of the TJX family as a Customer Experience Coordinator at The TJX Companies, Inc. The company is a Fortune 100 off‑price retailer with stores such as TJ Maxx, Marshalls, Home Goods, and Winners.

• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Take an active role in training and mentoring Associates on front‑end principles.
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly, ensuring a positive customer experience.
• Ensure Associates execute tasks and activities according to the store plan; prioritize as needed.
• Communicate accurately and effectively with management and Associates when setting priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Other duties as assigned.

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi‑tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Associate discount;
Employee Assistance Program; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible employees receive matched 401(k), medical/dental/vision, HSA, health care FSA, life insurance, short/long‑term disability, paid parental leave, paid holidays/vacation/sick, auto/home discounts, scholarship program, and adoption assistance.

Starting pay range: $15.00 to $15.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

The TJX Companies, Inc. considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

1001 S Dewey St Ste 104, North Platte NE, USA – TJ Maxx Store 1642, North Platte NE North Platte NE.