Installation Specialist

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide.

The Installation Specialist is responsible for installing DSS and partner company software at client sites, both on-site and remotely. This role requires a disciplined, efficient, and logical approach to all assigned tasks while ensuring installations are completed accurately and on schedule. The Installation Specialist also represents DSS, Inc. in a professional and positive manner, maintaining strong working relationships with clients and internal team members.

Extensive travel required (road warrior role) Travel primarily to the East and Central Coast.

This is a hybrid role requiring onsite work at our North Palm Beach, FL office two days per week.

• Supportive, collaborative, and mission‑driven team environment
• Opportunities for skills development, certifications, and career growth
• Meaningful work that directly impacts healthcare delivery and patient outcomes

• Installs DSS and partner company's products into our client's computer systems either on-site or remotely.
• Coordinates and provides installation and follow‑up services to internal and external clients on the products they are assigned.
• Installs and maintains current versions of DSS and partner company's products on the DSS Installation Services test lab environment.
• Collects all necessary information required to certify the readiness of sites for installation.
• Attends pertinent kick‑off and conference calls regarding the installation.
• Creates, maintains, and updates documentation including installation manuals, certification forms, user lists, and reference guides.
• Writes and submits accurate and thorough installation reports in a timely manner (within 48 hours, 2 workdays).
• Works with product teams to develop documentation and workflow for the installation of new or updated software.
• Serves as subject matter expert for one or more products as assigned.
• Maintains and updates Jira Projects and sub‑tasks for Installation Services.
• Performs training classes to internal clients on products that are lead‑on.
• Travel a minimum of 24 weeks per year, which may include weekend travel. Travel could entail being out 2–3 complete weeks. Travel will be booked according to DSS' policy. Travel on short notice when deemed necessary.

• Provides feedback to management on ways to improve efficiencies in Installation Services
• Other duties as defined by the Senior Manager, Government Installation Services

• Must be a U.S. Citizen or Permanent Resident.
• Must be able to pass a Federal background check.
• Must be determined suitable for federal employment.

Individuals working for DSS or any subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800‑53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day‑to‑day performance of their duties. Individuals working in departments that are considered to be in the high‑risk category will be required to undergo advanced training based on their role and level of access.

Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed.

• Installation of software that is proprietary in nature.
• Client installation and technical support or customer‑facing support activities.
• Supporting, troubleshooting, and configuring MS Windows‑based operating systems (Server 2019/2022, Windows 10/11, etc.).
• Configuring, supporting, and troubleshooting networks, printers, and scanners.
• Understands new applications of a proprietary nature.
• Ma…