Commercial Sales Consultant

Job Description

Commercial Sales Consultant

Position Summary: Commercial Sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers.

Requirements:

• Exhibit high level of commitment to customer satisfaction.
• Keep abreast of new products, features, accessories, etc., and their benefits to customers.
• Know and understand equity and values, and can explain depreciation to the customer.
• Must be 25 years of age or older.
• Valid driver’s license and CLEAN driving record.
• Strong organizational skills.

Job Responsibilities:

• Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Fully explain product performance, application, and benefits to prospective clients.
• Describe all optional equipment available for customer purchase.
• Offer test drives to all prospects while following dealership procedure to obtain proper identification from customer prior to test drive.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet and exceed those goals.
• Attend product and sales training courses as requested by sales manager.
• Write complete sales orders and process paperwork in accordance with established dealership policies.
• Prepare sold vehicles for customer delivery prior to customer arrival.
• Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follow up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Not limited to this list of duties.