Licensed Optician - North Olmsted, OH
Listed on 2026-01-01
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Licensed Optician - North Olmsted, OH - Lens Crafters
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Benefits/Incentive Information
Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight: because quality care helps us see the joy in life, because learning from the best makes us all better, and because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
Requisition : 904087
Store #: 000006 Lens Crafters
Position: Part‑Time
The Licensed Optician delivers the brand value proposition and helps establish Lens Crafters as the premier destination for all vision needs within the community, creating exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high‑quality eyewear that exceeds expectations.
MajorDuties & Responsibilities
- Welcome all customers and set expectations with them.
- Custom‑fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical acumen.
- Take and record measurements; accurately adjust/fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
- Assist teammates with complex product needs and prescriptions.
- Accurately and thoroughly use technology despite time pressure and customer volume, demonstrating exceptional product knowledge and use of appropriate tools.
- Proactively explore root causes of issues, think forward, ensure customers are satisfied and expectations are exceeded, and remain solution‑driven.
- Multi‑task, prioritize, and manage time with competing priorities.
- Strive to achieve exceptional results on brand KPIs and competencies.
- Take pride in store appearance and help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Be resourceful, self‑motivated, and committed to continual learning, improvement, and results.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
- High School graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener, and team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Sales skills – ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embrace new technology and change.
- Previous customer service and retail experience.
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, a competitive bonus and/or commission plan may be offered, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the U.S. receive preference in accordance with Tribal Law.
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