Client Service Coordinator

Job Title

Client Service Coordinator

Practice Manager

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times – welcoming clients and pets, ensuring they are comfortable, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary.
• Other job duties as assigned.

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional, Preventative care and OWPs.
• Communication Skills – fluent English, excellent written and verbal communication, correct spelling and grammar.
• Organizational Ability – systematic approach, orderly, able to cut through confusion.
• Problem Solving – identify, analyze and solve problems, turn them into practical solutions.
• Client Service – consistently provide attentive, courteous and informative service.
• Intellectual and Mathematical Ability – follow instructions accurately, perform basic calculations.
• Computer Skills – comfortable using Microsoft Word, Excel, Access, Outlook.

• Work at a computer for long periods, walk, stoop, kneel, crouch, climb, and carry up to 50 pounds.
• Comfortable around pets, including dogs, cats, birds and reptiles.
• Potential overtime beyond 40 hours, including weekends and evenings.
• Exposure to animals that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards and medications.

• High School Diploma or equivalent preferred; at least 18 years old for radiography duties.
• One year related experience required, customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training preferred.

$15.00 – $17.70 hourly

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best-in-Class Student Debt Relief Program for Full‑Time DVMs
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance (eligible positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan coverage
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Benefits eligibility is based on employment status. Full‑time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only);
Part‑time Associates are eligible for those benefits with an asterisk (*).