Customer Experience Representative

Your Opportunity

Folder Works, a division of Taylor Corporation, is looking for a Customer Experience Representative to join the team! In this position, you will play an important role in making sure our customers are taken care of and our team is well represented.

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

• Be the first point of contact for customers through email and phone communication
• Answer questions on pricing, order status, inventory, and more
• Support & consult with the customer to provide recommendations and solutions
• Monitor high priority customer orders

• Monday - Friday, 8:30am - 5pm

• High school education or equivalent in related experience
• 1+ years of experience in a customer service related field
• Ability to communicate professionally both verbally and in writing
• Strong multi‑tasking, attention to detail and analytic problem‑solving skills
• Work well independently as well as in a team environment
• Microsoft Experience

• 1+ years of related experience and/or training
• Basic understanding of the print process along with basic paper knowledge; paper grades
• Willing to look at new and innovative ways to improve methods and processes

The anticipated hourly range for this position is $16 - $18. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.