Regional Account Manager

Role Summary

Builds relationships, and differentiates Novo Nordisk products in the marketplace, with targeted accounts that influence patient access and care. Targets include a range of influential stakeholders and decision makers, including but not limited to:
Payers/Regional PBMs, Health Systems with aligned Payers, Municipalities, Coalitions, Specialty Pharmacy, Federal Agencies and Employers, as defined by the role. Account activities include, but are not limited to, formulary placement/consideration for Novo Nordisk products, integrating overall NNI brand and corporate awareness across the customer’s organizational structure.

• Masters Product and Disease State Knowledge:
  • Demonstrates a clear and thorough understanding of targeted disease states and their impact on all stakeholders/customers, as well as the full range of treatment options available and associated clinical outcomes
  • Leverages detailed knowledge of both Novo Nordisk and competitor products to communicate effectively and appropriately with key decision makers and influencers and differentiate NNI products in alignment with customer and patient needs and goals
• Demonstrates Business Acumen:
  • Leverages appropriate proactive methods to gather and demonstrate a thorough understanding of integrated customer accounts, customer business models, financial dynamics, marketplace developments, competitive strategies, healthcare policy and NNI strategies and processes
  • Builds knowledge about national sales and marketing strategies and learns how to adapt to an Areas unique market dynamics. Observes the changing local and national healthcare environment and adjusts business plans accordingly
  • Coordinates, implements, and follows through on all relevant account contracts
  • Keeps abreast of all pricing changes and related impact to customer relationships and decision-making
  • Highlights NNI PRB approved patient-centric resources when relevant
• Builds Business-Relevant Relationships:
  • Leverages a network of relationships with internal and external stakeholders in order to ensure an aligned, customer-focused approach for the execution of business plans. This includes, but is not limited to, relationships with Sales colleagues to address localized geographic needs and opportunities
  • Identifies key stakeholders who impact relevant customer accounts
  • Develops plans to gain access to, build, maintain and leverage ongoing business-relevant relationships
  • Maintains and keeps customer information current within approved NNI CRM platform(s)
• Develops and Executes Business Plans:
  • Identifies business opportunities based on an understanding of customers across geography
  • Develops business plans, with leadership guidance, that facilitate access to the NNI portfolio
  • Engages with cross-functional teams to ensure alignment around opportunities and integrated customer account approaches
  • Follows-up with internal and external stakeholders to review product value, quality of care and account satisfaction

• A Bachelor's Degree required
• Masters Degree in business-relevant field preferred
• Previous experience as a people manager preferred
• At least 5 years pharmaceutical/biotech / healthcare industry experience required
• At least 1 year successful account management or other relevant experience within the healthcare market; relevant Novo Nordisk experience may be substituted, where appropriate
• Multiple channel and customer experience preferred
• Demonstrated ability to deliver effective customer presentations

• Bachelors Degree required
• Masters Degree in a business-relevant field preferred

• 30-40% overnight travel required;
  Driver must maintain a valid driver’s license. Must be in good standing by not exceeding the Novo Nordisk points threshold assigned based on review of Motor Vehicle Records.