Team Leader, Management

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Our Company
At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high-performing, connected culture where everyone feels they belong.

We are committed to continuous improvement through our long-term strategy, Block Next, focusing on innovation, client experience, and sustainable growth to elevate our service, work, and leadership.

If you are curious, creative, embrace challenges, and want to make a difference, we welcome you.

As a Team Leader, you will lead a customer-centric team, manage a single tax office, and help grow the seasonal tax business. You will develop your skills, serve as a resource on tax topics, and ensure an outstanding client experience.

• Multi-unit management experience in retail, restaurant, banking, or related industries
• 2+ years as a Tax Professional

• Partner with the District General Manager on growth plans, local partnerships, and community involvement
• Assist in recruiting and interviewing candidates
• Handle escalated client service concerns
• Ensure proper scheduling and conflict resolution
• Manage daily operations, meet deadlines, and maintain quality standards
• Train, coach, and motivate associates, lead team meetings, and manage schedules
• Prepare tax returns as needed
• Conduct performance reviews and resolve employee issues

• Customer service, shift leader, or similar supervisory experience
• Experience managing people
• Completion of H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Continuing education compliance and IRS/state requirements
• Proficiency in MS Office
• Ability to work independently
• Customer-centric, resilient, and determined mindset
• Flexible schedule availability
• High school diploma or higher

• Health, wellbeing, and financial wellness programs
• Employee Assistance Program, Wellbeing initiatives, neurodiversity and caregiver support
• Discounts, 401k, Employee Stock Purchase Plan, and more

We are committed to a connected culture based on trust, care, and diversity. Join a recognized, inclusive environment where everyone belongs and can grow.

H&R Block is an equal opportunity employer, welcoming diversity regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, or veteran status.

Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment.

This is a sponsored job opportunity.