Technical Services Executive - Construction

Description Technical Services Executive (TSE) NOW HIRING for our April GeT Aboard Class!

Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience—an energizing in‑person summit where you’ll meet the team, dive into our culture, and gain the tools to thrive.

Location:North Little Rock, AR (Headquarters)

Dates:April 13 - 17, 2025

Attendance is required—but we think you’ll agree it feels more like a launch party than training.

ATG (Applied Technology Group) is the premier technology business partner for the Architectural, Engineering, and Construction (AEC) industry in North America. ATG strives to build strong relationships within the professional design community by offering complete software and hardware solutions, supported by a team of experienced technical specialists. With our deep industry knowledge, ATG delivers tailored services that meet the unique needs of AEC professionals, ensuring seamless integration and support across their technology platforms.

The Technical Services Executive (TSE) is the primary owner of opportunity definition and services revenue for ATG’s Technical Services organization. This role is responsible for transforming customer needs, ambiguity, and future‑state aspirations into clearly defined, executable service engagements.

The TSE leads structured services discovery, owns customer roadmaps using Miro boards as the system of record, and drives scope development through deal close. Acting as both a consultative advisor and a services hunter, the TSE ensures only well‑defined, high‑value, and executable work advances into delivery.

This role is accountable for decision quality prior to project kickoff and serves as the critical gatekeeper between sales intent and delivery commitment.

Services Discovery & Opportunity Definition

• Lead structured discovery conversations with customers to uncover current‑state challenges, future‑state goals, and technical constraints.
• Use Miro boards to roadmap current and future opportunities, visually capturing scope, sequencing, dependencies, and value.
• Own the services discovery process from initial engagement through scope validation.

Scope Development & Ownership

• Translate discovery outcomes into clear, outcome‑driven Statements of Work (SOWs).
• Own all aspects of scope definition, including assumptions, deliverables, timelines, dependencies, exclusions, and success criteria.
• Deliver scope presentations to customers and internal stakeholders to support informed decision‑making.
• Identify risks, gaps, and misalignment early and proactively drive rescoping when required.

Sales Ownership & Deal Closing

• Act as the primary services seller for Technical Services engagements.
• Qualify, shape, and close services opportunities, either independently or in partnership with Business Development Executives.
• Maintain ownership of services pipeline and ensure forecast accuracy.
• Drive deal momentum by controlling scoped discussions, aligning solutions to customer priorities, and resolving objections.
• Support pricing, packaging, and contract discussions related to Technical Services.

Decision Support & Rescoping

• Serve as the primary owner of the decision gate between scope delivery and project kickoff.
• Lead “why” conversations when opportunities do not advance, documenting findings and recommended adjustments.
• Own rescoping efforts and iterate solutions until decision readiness is achieved or the opportunity is exited.
• Protect delivery teams by ensuring only executable, aligned, and approved scopes move forward.

Internal Alignment & Handoff

• Collaborate with Technical Services leadership to validate scope feasibility and resource requirements prior to commitment.
• Ensure clean and complete handoff from sales to delivery, with Miro boards and scope documentation serving as authoritative references.
• Partner with delivery and Customer Success teams to support continuity and feedback loops.

Process & Services Enablement

• Contribute to the evolution of ATG’s services offerings, discovery frameworks, and scoping standards.
• Maintain consistency and quality…