Accounts Receivable Follow Up Manager - On-Site

Accounts Receivable Follow Up Manager - On-Site

JOB SUMMARY

Under the direction of the Billing Office Manager, the AR Follow-Up Manager is an exempt management position responsible for billing office personnel and oversight of daily operation of the billing office. This includes interviewing, hiring, training and documenting progress of personnel as well as monitoring the accounts receivable balance in all databases.

POSITION
: AR Follow-Up Manager

DEPARTMENT
:
Revenue Cycle - 9002

FLSA STATUS
:
Full Time:
Exempt

REPORTS TO
:
Billing Office Manager

SUPERVISORY RESPONSIBILITIES

• All support staff

SAFETY SENSITIVE ROLE

• Yes

DUTIES / RESPONSIBILITIES

• Oversees daily office operations and delegates authority to assigned team leaders.
• Assists personnel with resolving billing issues with clinics; accessible for Clinic Managers on billing concerns or patient dismissals.
• Monitors and coordinates billing personnel in performing assigned duties, maintaining high productivity.
• Assists in recruiting, hiring, orienting, developing, and evaluating clerical staff.
• Reviews and approves weekly time records for billing staff.
• Monitors outstanding accounts receivable for all clinics.

REQUIRED SKILLS / ABILITIES

• Knowledge of medical practices, terminology, and reimbursement policies.
• Skill in planning, organizing, delegating, and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Problem–solving, verbal and written communication.
• Ability to read, interpret, and apply policies and procedures.
• Ability to set priorities among multiple requests.
• Effective interaction with patients, medical and administrative staff, and the public.
• Maintain sufficient flow of work by evaluating production and revising procedures.
• Motivate employees in the billing office to perform at their best.
• Teamwork orientation: works cooperatively and collaboratively with others toward shared goals.
• Service orientation: desires to serve and meet internal and external customer needs.
• Achieves results: drive to outperform, constantly seek improvements, accept responsibility for actions and outcomes.
• Commitment to continuous professional and organizational learning.
• Attentive and active listening; restates opinions; communicates messages effectively.
• Good computer skills using a medical management application.
• Strong work ethic and high level of professionalism.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Bachelor's degree preferred (health care administration coursework preferred).
• Minimum 2–3 years of administrative experience, preferably in a multi‑physician specialty office, including 2–3 years of management experience in health care.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Good dexterity and range of motion.
• Ability to lift up to 50 pounds at times.

DISCLAIMER

• This job description reflects Engage
  
  MED’s assignment of essential functions; it does not prescribe or restrict tasks that may be assigned.
• Critical features of this job may be subject to change for reasonable accommodation or other reasons.

Seniority Level
:
Mid‑Senior level

Employment Type
:
Full‑time

Job Function
:
Accounting/Auditing and Finance

Industries
:
Hospitals and Health Care