Junior Product Specialist

Junior Product Specialist

Location:

North Liberty, IA. Department:
Sales / Product.

Employment Type:

Full-Time.

Schedule:

Monday - Friday, 8:00am - 5:00pm CT

Spotix is a growing e-commerce company specializing in premium hearth, patio, and outdoor living products - fireplaces, fire pits, grills, and outdoor kitchens. We help homeowners and trade professionals plan and purchase complex products online with confidence, and support them throughout their projects.

We’re looking for a Junior Product Specialist to join our local team. This is an entry-to-mid level role focused on supporting customers, learning a technical product catalog, and assisting with product and sales-related questions. This role is best for someone who learns quickly, takes initiative, and isn’t afraid to engage with customers while still building expertise.

• Handle inbound customer calls, chats, and emails
• Learn and support a large catalog of hearth, patio, and outdoor living products
• Guide customers toward the right product based on needs, specifications, and budget
• Assist with quotes, documentation, and order coordination
• Provide post‑sale product support, basic troubleshooting, and order status updates
• Support active customer projects and expedite complex issues when needed
• Work closely with teammates and vendors to support customers throughout their projects
• Work across Shopify, Net Suite, and support tools
• Accurately document customer interactions and follow‑ups

This role comes with a learning curve in a technical product category (fire pits, fireplaces, and outdoor cooking), but prior experience with these specific products isn’t required. You’ll begin by learning our most commonly sold products and gradually build expertise across the full catalog. Early on, you’ll work directly with customers, supported by experienced teammates and hands‑on, interactive product training.

• Monday–Friday schedule
• Hands‑on product training with real responsibility early
• This role can serve as a strong foundation for future growth into senior product or sales roles
• Casual, collaborative office environment

• Health insurance (with company contribution)
• Dental and vision insurance
• 401k with company match
• Paid vacation and holidays
• Paid maternity/paternity leave
• Employee product discounts
  
  Casual dress code

Spotix is committed to creating a diverse and inclusive workplace. We celebrate differences and are proud to be an equal‑opportunity employer. We encourage candidates from all backgrounds to apply!