Veterinary Patient Care Coordinator - Animal Kingdom Veterinary Care Center

Overview

Welcome to Animal Kingdom Veterinary Care Center, L.c., located in the dynamic community of North Liberty, Iowa. Our mission centers on delivering compassionate, high-quality medicine, a commitment reflected in our excellent 4.8-star Google rating from the community we serve. We believe that true success in veterinary medicine comes from a supportive environment where every individual is empowered to deliver exceptional care.

If you are looking for a place where you can immediately contribute to positive patient outcomes and connect with dedicated colleagues, we invite you to explore this opportunity to join our dedicated team. Joining our practice means committing to continuous professional development in a setting designed to help you do your best work. We are part of a network built on supporting the career journey of every teammate.

This means you will have access to educational programs and resources specifically structured to help you achieve your professional goals, whether that involves becoming a credentialed technician, pursuing advanced training, or moving into leadership. We prioritize a supportive workflow and promote open communication so that you can grow your skills and focus entirely on providing outstanding patient care without unnecessary distractions.

The medicine we practice covers a broad scope, offering you the chance to expand your clinical expertise across several vital areas. Our current services include comprehensive Small Animal general practice, advanced Dentistry, soft tissue and orthopedic Surgery, detailed Nutrition consultation, and specialized care for Exotics. For complex cases, our veterinarians benefit from access to internal specialty consultations across the network, ensuring that every patient receives the highest standard of care possible.

We provide the tools and collaborative environment necessary for our teammates to excel in challenging and rewarding veterinary medicine. North Liberty, Iowa, is a rapidly growing community positioned ideally within the larger Iowa City corridor. This location offers the perfect blend of small-town friendliness and easy access to the cultural and recreational amenities of a larger metropolitan area. You will find a highly engaged community that values local businesses and provides a welcoming atmosphere for professionals and families alike.

North Liberty offers an excellent quality of life, affordable living, and plentiful opportunities to relax and recharge, making it an ideal place to establish roots while pursuing a fulfilling and successful veterinary career.

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

• Setting the Stage for a Great Visit:
  You ll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe:
  You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans:
  You ll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian s directions.
• Coordinating Seamless Care:
  You will collaborate with the technical team to ensure the veterinarian s treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients:
  You ll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care:
  You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

• Competitive Compensation: A competitive hourly rate based on your experience, plus a comprehensive benefits package.
• Total Wellbeing:
  Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
• Financial Health:
  Plan for your future with a 401k…