Pharmacy Operations Manager

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• Accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serves as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision. Supervise pharmacy technicians and cashiers in accordance with company policies, laws, regulations and business ethics.
• Select, schedule, and develop pharmacy technician personnel. Lead training, coaching and performance management. Make decisions regarding discipline and termination.

• Engage customers and patients by greeting them and offering assistance with products and services; resolve complaints, respond to requests promptly, and answer non‑clinical questions.
• Build strong relationships by anticipating needs and proactively offering services to provide the best experience.

• Assist pharmacist in delivering patient care—registration, prescription data entry, preparation, counting, and verification (where law allows). Complete patient and physician calls under supervision.
• Delegate, direct and assign non‑clinical work in the pharmacy; ensure tasks are completed on time and hold others accountable.
• Prepare and file reports and records required by company and government agencies.
• Manage core workflow, coordinate daily schedule, recommend allocation of hours, and maintain cleanliness, orderliness, and adequate supply levels.
• Execute non‑clinical patient calls; manage inventory preparation and annual inventory processes.
• Drive new technology and process roll‑out, champion change, and ensure equipment operation and maintenance.
• Adhere to Walgreen Co. policy on Good Faith Dispensing during prescription-dispensing activities.
• Apply company asset protection techniques; support diversion monitoring and report concerns.
• Communicate prescription errors to the pharmacist and follow company policies and the Continuous Quality Improvement Program.
• Process insurance claims accurately, follow up with insurers and providers, and participate in audits.
• Assist in analyzing pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal; coordinate off‑site immunization clinics and community events.

• Lead performance management of technicians, including discipline and termination decisions.
• Hire, onboard, train, and schedule technicians; hold them accountable for training and timeliness.
• Identify knowledge gaps and support training via hands‑on or learning modules.
• Ensure licensure, registration, and certification are active and compliant with regulations.
• Follow procedures for selection, recruitment, retention, and training per company policy.

• Maintain PTCB certification and required state certification or registration.
• Enhance current knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications and training such as LTMP e‑modules.
• Seek professional development, solicit constructive feedback, and leverage a mentor or coach.

• Communicate with pharmacy team and relay messages from support centers or key emails.
• Participate in store/pharmacy meetings, including 5‑minute meetings and weekly check‑ins.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of pharmacy technician experience in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except certain locations).

• Previous people management or leadership experience.
• Previous Walgreens experience with an Exceeding Expectation on the last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

The current salary range for this position is $22.50 per hour – $31.00 per hour. This role will remain open until filled.

• Not Applicable

• Full‑time

• Management and Manufacturing