Retail Host​/Hostess - North Las Vegas - Deer Springs - PT

Title:

Retail Host

Reports to:

General Manager

Department:
Retail

Required Permits/Licensing/Registration:
Marijuana Establishment Agent Card and Jurisdictional Work Cards (as required)

FLSA Status:
Non-Exempt

Supervisory Responsibilities:

N/A

Overview:

Following policies set forth by the Company in concert with the Dispensary Management Team, provide support in the general operation of the company through retail sales and the oversight of all inventory and corresponding data entry required to maximize operational efficiency. Assist the management team with the activities and operations of the retail location, while abiding by policies, procedures, and operational guidelines established in the company training program and SOPs.

Responsible for helping customers make informed purchasing decisions, ensuring they receive accurate and timely purchase fulfillment, and all matters relating to customer service and satisfaction.

Essential Functions:

* Responsible for helping retail customers in accordance with the company's mission, vision, goals, and objectives.

* Responsible for extensive retail product knowledge to provide customers assistance in making educated purchasing decisions.

* Responsible for completing any work assigned to them during their scheduled shift

* Accurate use and maintenance of the Point of Sale (POS) system

* Following proper cash handling procedures and discount/coupon application

* Answering the phone and greeting customers with a pleasant disposition

* Maintain accurate inventory counts and product sales

* Assist in the cannabis product inventory intake process according to quality assurance and inventory intake protocols

* Accurately prepare, package, and deliver curbside pickup orders to customers in designated parking area

* Verify identity of curbside pickup customers before initiating the exchange of currency for their purchase

* Ensure the correct amount of money has been remitted prior to providing customer with their purchase

* Complete curbside pickup transactions upon returning to the retail sales facility

* Maintaining medical patient confidentiality in accordance with HIPAA regulations

* Comprehension and application of all Security and safety compliance, procedures, and protocols

* Store organization, cleanliness, and general upkeep of sales floor and inventory areas

* Maintain open communication with the management team and other co-workers

* Report employee issues or customer concerns to supervisory staff

* Provide any necessary support to the management team to ensure successful retail operations, including without limitation: general daily activities, maintenance, and resolution of reported issues and/or customer complaints.

* Responsible for ensuring customer satisfaction and following the company's established policies and procedures for sales and customer service.

* Other duties as assigned

Job Specifications:

* Operate under the guidelines provided by company policies and procedures.

* Ability to understand and complete all given directives in a timely manner.

* Ability to communicate clearly whether verbally or in writing

* Basic understanding of compliance software and job specific information technology

* Adherence to all industry standards set forth by Local, State, and Federal regulations.

* Capacity to work autonomously to achieve daily directives and department goals.

* Flexible work schedule required; to include covering a vacant shift and/or facility issues in emergency situations as needed.

* Represent the company in a professional manner when communicating or interacting with all local community, state, or federal officials.

* Observe and maintain all safety procedures and protocols

Additional Functions:

* Ability to be flexible and work in various sectors of the department or company as needed and/or requested by their direct supervisor.

* Ability to listen well and communicate effectively orally and in writing with various audiences.

* Ability to use initiative and independent judgment appropriately.

* Ability to apply appropriate public relations skills in various situations and circumstances and to facilitate change as needed.

* The ability to work in a fast-paced, rapidly…