Parts Specialist

Overview

Parts Specialist-3 role at O'Reilly Auto Parts
. The Parts Specialist will provide a high level of service to all retail and installer customers and support store management in assigned tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, and related initiatives.
• Greet retail/walk-in customers promptly and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store, including looking up parts, quoting prices, and offering related items and the Low-Price Guarantee.
• Maintain and secure the cash drawer; handle cash, checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking, fronting and facing, and cleaning.
• Perform daily operational tasks such as processing returns to the distribution center, assisting with stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform in-store services for customers (where state/local laws allow) such as installing wipers, testing/charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries as needed, provided driving eligibility requirements are met.
• All other duties as assigned.

• Required:
  
  Ability to quickly match alphanumeric sequences; ability to provide outstanding, friendly, and professional customer service; ability to multitask, handling customers on the phone and in-store simultaneously.
• Desired:
  Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish highly desired).

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions starting Day One
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by local, state, or federal law.

Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. For accommodations, contact  or call  option and provide your requested accommodation and position details.