Assistant Store Manager; Store

Overview

Full Time Assistant Store Manager (Store 6977) – Game Stop, Las Vegas, NV. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations and develops a sales culture by providing outstanding guest service experiences and sharing product knowledge with guests.

• Provide best-in-class guest service: greet guests promptly, respond to questions/concerns quickly and courteously, assist with video gaming needs, inform guests of promotions, recommend additional items, and circulate throughout the store to prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately using the POS system; ensure proper changes, bagging, receipts, and top-notch guest service.
• Respond to guest questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop benefits (new title reservations, trade-in program, Pro Rewards loyalty).
• Assist the Store Manager with setting guest service expectations and training store associates on policies, procedures, practices, and guidelines.
• Monitor associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations.
• Provide recognition and feedback to associates; document feedback in Workday/HR system in partnership with the Store Manager.
• Ensure onboarding, training, and compliance training for associates prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethics.
• Schedule store associates, manage breaks/meals, supervise staffing to maintain guest service levels.
• Approve payroll, manage time off, and verify pay for time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; keep fixtures and equipment in working order.
• Fulfill Omni-Channel orders and ensure daily shipment.
• Protect assets through inventory control and loss prevention; inspect packages at closing as needed and communicate concerns to the Store Manager.
• Support sales, profit, and shrink goal attainment and perform required administrative duties.
• Conduct inventory counts, restock merchandise, and ensure products are represented and organized on the floor.
• Balance and reconcile daily transactions; manage closeout paperwork and bank deposits as required.
• Verify shipments for discrepancies; conduct merchandise counts and report discrepancies to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls with proper labeling and packing lists.
• Maintain associate and guest safety; report injuries promptly per guidelines.
• Maintain store records and assist with up-to-date manuals.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence.
• Adhere to all Game Stop policies and procedures and opening/closing procedures.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills; provide genuine and individualized guest assistance.
• Clear verbal and written communication;
  English proficiency required; bilingual English/Spanish preferred.
• Ability to perform in a fast-paced environment and work independently or as part of a team.
• Meet performance expectations, including attendance, appearance, safety, and respectful workplace.
• Operate POS system and perform basic mathematics and alphabetizing.
• Complete required paperwork accurately and follow written or diagrammatic instructions.
• Flexible schedule, including extended hours, weekends, and some holidays; minimum 3 days/week availability.
• Remain reliable under pressure, be a problem solver, and maintain high guest interaction standards.
• Ability to stand and move around the store for extended periods; lift up to 30 lbs as needed.

$14.75 - $18.75

Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses or incentives may apply.

Location:

Las Vegas, NV